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FLUX Delta Family Warranty Policy v2.0

FLUX Support Team
  • Updated

Warranty Policy

During the production process, FLUX Technology Inc. ("we") examines FLUX products strictly to ensure the quality and reliability of the products before delivery to the customer. Nevertheless, under certain circumstances, products may not perform as expected. If any problem occurs, please contact FLUX technical support to diagnose the problem.

Before contacting technical support, please make sure you have followed the setup instructions on the FLUX Help Center.

 

Scope of Warranty

We offer a non-transferable limited warranty that covers products purchased from an authorized FLUX Technology Inc. retailer against defects in materials or workmanship. Customers must provide serial number and related information as proof of purchase.

Supplies such as PLA, FLUX magnetic print plate, FLUX magnetic cutting mat, blade and needle for nozzle cleaning are not covered under this warranty.

During each product’s warranty period, we reserve the option to either repair the defective product or replace it with another one of equal or similar performance, provided that:

  • The product is returned to a FLUX Inc. assigned maintenance center.
  • The product was properly used according to the manufacturer’s intended purposes and instructions.
  • The product was not damaged due to acts of nature, such as lightning, flood or fire.
  • The product’s casing was never disassembled and the warranty seals are not broken.

 

Warranty Period

The warranty starts from the date of delivery to the end-user purchaser.
 
Please see the chart below for the warranty periods of the products. 

Product
Warranty Period
FLUX Delta
9 months
FLUX Delta Printing Toolhead
3 months
FLUX Delta Laser Module
9 months
FLUX Delta Holder Module
9 months 
FLUX Delta+
1 year
FLUX Delta+ Printing Toolhead
6 months
FLUX Delta+ Laser Module
1 year
FLUX Delta+ Holder Module
1 year
FLUX Delta+ Blade Module
1 year
 
 
Notes:
 
  • Within a month after delivery, FLUX Inc. will pay the shipping cost for RMA service. Subsequently, during the warranty period, the customer is responsible for shipping costs.
  • Products that undergo RMA service will maintain the original warranty period or a 30-day-warranty period after service, whichever is longer.   
 

RMA Process 

 
1. Submit a Return Material Authorization request
Submit your RMA request online at https://flux3dp.zendesk.com/hc/en-us. Provide detailed information and valid proof of purchase for warranty confirmation.
 
2. Obtain a RMA#
Upon repair authorization of your product by FLUX Technical Support, we will provide you with a diagnosis, possible solutions, estimated repair costs and a Return Material Authorization Number (RMA#) as well as return instructions. Do not return your product without prior approval from FLUX Inc. Any product returned without a valid, unique RMA# will be refused and returned to the sender at the sender's expense.
 
3. Prepare unit for shipment：

After confirming the RMA service with FLUX Technical Support, please send back the product and parts to be repaired to FLUX Inc. If possible, reuse the original packaging materials to pack the unit to ensure its arrival in good condition. If the original packaging is not used, FLUX Inc. is not responsible for damage incurred during shipping to our RMA maintenance center.

Failure to include the RMA number may result in a processing delay.

When shipping your package, we strongly advise you to track your parcel; FLUX Inc. is not responsible for lost packages.

 
4. Receive a formal RMA quote

FLUX Technical Support will notify the customer of: the receipt of the returned product, the diagnosis, the repair costs and receipt of payment.

 
5. Payment and Repair

After the customer agrees on the repair and the payment is processed, the technical support team will initiate repairs.

 
6. Product return

After service, the technical support staff will ship the repaired product back to the customer.

 

Disclaimer

FLUX Inc. will not be responsible for damaged parts or products caused by customer error or misuse, nor for damages caused by non-product related issues.

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