After restoring the machine to factory setting, if the following glitches surface:
1. The laser head is not able to return to home position.
2. The direction of the motor is reversed.
Please update the firmware to the newest version. Occasionally, restoring the machine to factory setting will also cause the firmware to downgrade to an outdated version, causing difficulty in connection.
Please update the Beambox firmware using the USB method.After updating is complete, if the direction of the motor is still reversed, please follow the instructions below on the screen:
Machine settings > Hardware settings > Motor direction > Press “1”
If pressing “1” does not work, please try “0”, “2”, and “3” additionally, until the motor direction reverts to normal position.If the measures above fail to work, please record a video of the situation and send it to our customer support.