Unable to connect WiFi (Machine-Side)

This article is for machine-side troubleshooting. If the machine can connect the network while the pc side cannot find the machine, please refer to Beam Studio Connection Troubleshooting.

#1 Cannot find WiFi on the panel

• Confirm that the WiFi receiver at the back of the machine has been inserted.
• If the MAC address of the wireless network is not displayed on the touch panel, it means that the WiFi Dongle might be faulty. Kindly contact us for free replacement.
• If you are in a hurry and do not want to wait for the replacement parts, you can replace it with a compatible WiFi Dongle that uses the RTL8188eu chip.
• The WiFi frequency band should be 2.4Ghz. The current dongle does not support 5Ghz.

#2 Cannot establish connection with specific WiFi 

• The WiFi encryption mode should be displayed as WPA2 or no password.
• The encryption mode can be set in the administrator interface of the WiFi router.
• If the router does not support WPA2 and you need help with selecting a suitable router, kindly contact the customer service.
• Try with mobile hotspots

#3 Unable to connect to iPhone hotspot

• Hotspot names containing special characters or non-alphabetical/numeric characters may cause connection problems.
• iOS 13/14 specific: Non-Apple devices must keep the personal hotspot page open when connecting to the hotspot.
• iOS 13/14 specific: If the connection failed, turn off the hotspot and wait about 10 seconds before you retry.

Contacting customer service:

1. PM our facebook fanpage https://www.facebook.com/flux3dp.tw

2. Contact support@flux3dp.com