5-4-1 Connection Issue

Preparation Items :

Self-preparation :

1 | Ethernet cable (Wired Network*1 or 2, Direct Connection*1)

Included in the accessory box:

1 | Ethernet cable

2 | Wi-Fi dongle

2. "Connect to WiFi": ”Connect to WiFi" > Select the Wi-Fi you want to use > Enter the Wi-Fi password and press “Confirm”.

a. If the Wi-Fi name is not displayed :

Make sure the Wi-Fi channel is 2.4Ghz, the machine does not support 5Ghz.

b. If Wi-Fi name is displayed, but you cannot connect to it :

Check the Wi-Fi encryption type, it should be WPA2 or None (no password). The encryption type can be set by your computer, but be aware that not all routers support WPA2.
c. Unable to connect to iPhone hotspot :

Make sure the phone hotspot name should not have special characters or non-En- glish characters. If the phone system is iOS 13, keep the hotspot page open when the machine connects to the hotspot; if the connection fails, turn off the hotspot for about 10 seconds, then reopen the hotspot and try to connect again.

3. Confirm the beginning of IP address :

a. Wi-Fi :

Make sure the "Wireless IP" of the machine starts with 192.168.

b. Wired Network :

Verify that the "Ethernet IP" of the machine starts with 192.168.

c. Direct Connection :

Verify that the "Ethernet IP" of the machine starts with 192.168.

d. If the IP address starts with 169.254 :

If the IP address starts with 169.254, it means that the network interface card did not obtain the IP address automatically. And usually this is because the router does not have DHCP service enabled or the DHCP service is malfunctioning. Please contact your internet service provider to turn the DHCP function on.

4. Fill the IP address of machine in Beam Studio: Fill the IP address starting with 192.168 in the software.

a. Windows :

Menu > “File” > “Preferences” > Machine IP Address > Apply.

b. macOS :

“Beam Studio" > "Preferences" > Machine IP Address > Apply.

c. Linux :

“Beam Studio” > “Preferences” > Machine IP Address > Apply.

5. Test the connection stability :

If the software still cannot find the machine after filling the IP into the software, please confirm the connection stability.

a. Menu > "Machines" > "Test Network Settings" >

c. The test data includes Connection Quality and Average Response Time >