5-3 #901 Door Opened

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Step 0 - Use the checklist while going through the steps:

This checklist will be used to record all your taken actions in this article.
After completing the checklist, please print it to save as PDF and send it to your reseller or FLUX Support if necessary. This will be useful information for us to troubleshoot and narrow down the issue.
Please refer to the link: 5-3 #901 Door Opened Checklist (HEXA)

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Step 1 - Set the pulse to x0.01:

For safety purposes, please set the power rate to x0.01 to ensure no pulses during your testing.

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Step 2 - Check the magnets for the door:

There will be two magnets on the door. Please open the door to check on them.

Determine your result and the next action to take:

• One or both magnets are missing >> Take a photo showing the magnets are missing and go to Step 9 -Report to the local reseller or FLUX Support:
  
  
• The magnets are here but one or both of them fell off >> Use super glue to fix them on the door >> If the problem continues. Go to Step 3 - Check the door sensor.
  
  
• The magnets are firmly fixed on the door >> Go to Step 3 - Check the door sensor.

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Step 3 - Check the door sensor:

This step will guide you on how to test if the door sensor is working normally with two of the cone spacers that come with the machine.

• The door sensor is embedded in the chassis LED lights. Please see the video below to find it.
  
  
  
• The door sensor will have two LED lights in red and they will be always ON.
  
  
  
  
• Place the cone spacers close to both LED lights. The light should be "brighter" when it detects a magnet. When both LEDs detect magnets at the same time, a door-closed signal will be delivered to the system and the icon on the panel will be changed.
  
  
  
  
• Go to "Maintain", wait til the homing finishes, and check the door status icon.
  
  
  
  
  
  

Determine your result and the next action to take:

• The white lights or the red LEDs one or both are "completely" off >> Go to Step 4 - Remove the cable of the sensor and check the icon.
  
  
• Red LEDs one or both doesn't become brighter >> Go to Step 4 - Remove the cable of the sensor and check the icon.
  
  
• Red LEDs both become brighter and the icon shows "Open" > Go to Step 4 - Remove the cable of the sensor and check the icon.
  
  
• Red LEDs both become brighter and the icon shows "Close" > Go to Step 6 - Check the position of the door sensor.

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Step 4 - Remove the cable of the sensor and check the icon:

When the sensor is removed from the system(mainboard), the icon should always stay "Open".

• Disable the LED lights first and unplug the cable and check the icon as in the video below.
  

Determine your result and the next action to take:

• When the cable is unplugged, the icon shows "Open" >> Go to Step 4.1 - Replug the cable and re-test with the spacers again.
  
  
• When the cable is unplugged, the icon shows "Closed" >> Hardware issue: Mainboard
  >> Record a video like the demonstration above >> Go to Step 9 -Report to the local reseller or FLUX Support.

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Step 4.1 - Replug the cable and re-test with the spacers again:

• Replug the cable and enable the LED lights.
  
  
  
• Put two of the cone spacers on the LED lights of the sensor.
  The light should be "brighter" when it detects a magnet.

• Go to "Maintain", wait til the homing finishes, and check the door status icon.
  

Determine your result and the next action to take:

• The white lights or the red LEDs one or both are "completely" off >> Record a video >> Go to Step 9 -Report to the local reseller or FLUX Support.
  
  
• Red LEDs one or both doesn't become brighter >> Hardware issue: Door sensor >> Record a video >> Go to Step 9 -Report to the local reseller or FLUX Support.
  
  
• Red LEDs both become brighter and the icon shows "Open" >> Go to Step 5 - Reset to factory and re-test with the cone spacers.
  
  
• Red LEDs both become brighter and the icon shows "Close" >> Go to Step 6 - Check the position of the door sensor.

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Step 5 - Reset to factory and re-test with the cone spacers:

• Machine >> Reset to Factory
  
  
  
• Put two of the cone spacers on the LED lights of the sensor.
  The light should be "brighter" when it detects a magnet.

Determine your result and the next action to take:

• Red LEDs both become brighter and the icon shows "Open" >> Hardware issue: Door sensor or Mainboard >> Record a video >> Go to Step 9 -Report to the local reseller or FLUX Support.
  
  
• Red LEDs both become brighter and the icon shows "Close" >> Go to Step 6 - Check the position of the door sensor.

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Step 6 - Check the position of the door sensor:

There is a possibility that the sensor is mispositioned or it fell off and it may cause the detection of magnets to fail.

• Most of the time, the sensor will fall off as in the photo below.
  
  
  
• The correct position is that there is no gap between the sensor and the top of the metal frame.

Determine your result and the next action to take:

• The sensor is NOT in the correct position >> Go to Step 6.1 - Re-glue the sensor.
  
  
• The sensor is in the correct position >> Go to Step 7 - Door closing test.

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Step 6.1 - Re-glue the sensor: 

• The sensor should be easy to be taken off if it has already fallen off.
  Directly apply super glue on the back of the sensor and re-adjust its position.
  
  
• You can refer to the replacement guide video where repositioning is demonstrated.
  [HEXA - Door Sensor LED Board & Back Work LED Board Replacement Guide]
  
  
• After the reglue, Go to Step 7 - Door closing test.

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Step 7 - Door closing test:

Remove the cone spacers and close the door to check the status of the icon and also the reaction of the red LED lights on the sensor.

• The red LED lights have to be both brighter when the door is closed.
  
  
  
• The door icon should be closed when the door closes and open when the door opens.
  

Determine your result and the next action to take:

• Both red LEDs become "brighter", the icon shows "closed", and #901 DOES NOT pop up during tasks >> Problem solved.
  
  
• One or both Red LEDs does not become brighter >> Hardware issue: Door sensor or Weak Magnets >> Record a video >> Go to Step 9 -Report to the local reseller or FLUX Support.
  
  
• Both red LEDs become "brighter", and the icon shows "closed", but #901 POPS UP during tasks randomly >> Go to Step 8 - Reflash SD card.

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Step 8 - Reflash SD card: 

Sometimes, if the operating system in the SD card is corrupted, random errors might pop up.

• Please refer to the instructions in the link below to reflash your SD card.
  [5-24 HEXA - Reflashixng SD Card]
  
  
• After reflashing the SD card, please perform the door test as in Step 7.

Determine your result and the next action to take:

• Both red LEDs become "brighter", the icon shows "closed", and #901 DOES NOT pop up during tasks >> Problem solved.
  
  
• Both red LEDs become "brighter", and the icon shows "closed", but #901 POPS UP during tasks randomly >> Hardware issue: Door sensor or Mainboard >> Step 9 -Report to the local reseller or FLUX Support.

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Step 9 -Report to the local reseller or FLUX Support:

• Please follow the instructions in the link below to properly report an issue to your local reseller or FLUX support. [Contact Customer Service]
• Make sure you've completed the checklist and saved it as a PDF file so you can share your taken actions. 

*The collected information such as photos or videos that show the problem of your machine in this article will be necessary to be shared with the reseller or FLUX Support.

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