If you are experiencing problems with your camera, here are some possible causes and steps you can take to resolve them.

Camera Alignment

If the camera is not accurately aligning with the engraving results, check the Aligning the Camera section (beamo, Beambox, HEXA) and ensure that the square placement is correct.

Camera Connection

If you are only able to preview a partial working area or experiencing errors while using the camera, such as messages like "unable to connect," "something went wrong with the transmission," "camera WS disconnected," or error codes #803, #844, #845, this may indicate an unstable connection to the camera. Machines with a stable camera and network connection should not experience these issues.

Possible causes for an unstable camera connection include:

A. A damaged or partially damaged camera cable (most likely cause)

B. Network connection quality below 90% (this can be checked using the built-in software feature)

C. A loose camera socket

D. A damaged camera module (rare)

E. Outdated firmware or software, such as firmware version below 3.2.6 or software version below 1.9.5

To troubleshoot these issues, follow these steps:

A. Checking the Camera Cable

1. Use the Maintenance panel on the touch screen and select the Camera button to check the camera capture. Click the A, B, C, D point buttons to move the laser head around and see if the camera capture is functioning normally at each point. If the camera screen halts or displays a white or transparent image, the cable is likely damaged.

   

2. If the camera cable is found to be damaged, it will need to be replaced. If the machine is still under warranty, contact your reseller to receive a new cable for free. For machines that are no longer under warranty, contact your reseller for a quote or purchase a new cable online (US Shop / EU Shop / Find Resellers). If you have difficulty replacing the camera cable, contact your reseller for assistance.

3. In rare cases, a broken wifi dongle module may affect the camera. Along with the symptom of slow machine connection. Unplug the WiFi dongle and repeat the test above again. If it works, the WiFi dongle needs to be replaced.
4. In rare cases, the camera module may be damaged. If this occurs, check the camera module using the steps in section D of this article.
5. Guides for replacing the cable: beamo, Beambox and HEXA.

B. Checking the Camera Socket

Sometimes the socket may become loose due to accidental movement. The position may vary depending on the model.

C. Checking the Network Quality

1. If the camera cable appears to be functioning normally, a network quality below 90% could be causing an unstable connection.
2. Test the connection quality by following this guide: https://support.flux3dp.com/hc/en-us/articles/360001805816-Testing-Connection-Stability-via-IP-Address
3. If the network quality is low, try using ethernet or moving the router to nearby.

D. Checking the Camera Module

1. To check if the camera module is damaged, first, we test the camera cable before replacing the old one. If the test works, we can proceed to replace the cable. If the test fails, the camera module might be damaged. You can then try connecting the USB side to a laptop or PC as a webcam to see if it is functioning normally as a webcam.
2. If the camera does not work as a webcam, the camera module may need to be replaced.

E. Outdated firmware/software

Try performing the checks in sections A, B, and C first to ensure everything is in good working order. If these checks do not resolve the issue, you may need to update the firmware or software.