If you are experiencing problems with your camera, here are some possible causes and steps you can take to resolve them.

Camera Alignment

If the camera is not accurately aligning with the engraving results, check the Aligning the Camera section (BM, BB, HX) and ensure that the square placement is correct.

Camera Connection

If you are only able to preview a partial working area, or experiencing errors while using the camera, such as messages like "unable to connect," "something went wrong with the transmission," "camera WS disconnected," or error codes #803, #844, #845, this may indicate an unstable connection to the camera. Machines with a stable camera and network connection should not experience these issues.

Possible causes for an unstable camera connection include:

A. A damaged or partially damaged camera cable (most likely cause)

B. Network connection quality below 90% (this can be checked using the built-in software feature)

C. A loose camera socket

D. A damaged camera module (rare)

E. A damaged WiFi dongle that has caused issues with the camera module (rare)

F. Outdated firmware or software, such as firmware version below 3.2.6 or software version below 1.9.5

To troubleshoot these issues, follow these steps:

A. Checking the Camera Cable

1. Use the Maintenance panel on the touch screen and select the Camera button to check the camera capture. Click the A, B, C, D point buttons to move the laser head around and see if the camera capture is functioning normally at each point. If the camera screen halts or displays a white or transparent image, the cable is likely damaged.

   

2. If the camera cable is found to be damaged, it will need to be replaced. If the machine is still under warranty, contact your reseller to receive a new cable for free. For machines that are no longer under warranty, contact your reseller for a quote or purchase a new cable online (US Shop / EU Shop). If you have difficulty replacing the camera cable, contact your reseller for assistance.

3. In rare cases, the camera module may be damaged due to an internal short circuit caused by a damaged camera cable. If this occurs, check the camera module using the steps in section D of this article.

B. Checking the Network Quality

1. If the camera cable appears to be functioning normally, a network quality below 90% could be causing the unstable connection.
2. Test the connection quality by following this guide: https://support.flux3dp.com/hc/en-us/articles/360001805816-Testing-Connection-Stability-via-IP-Address

C. Checking the Camera Socket

Sometimes the socket may become loose due to accidental movement. The position may vary depending on the model.

D. Checking the Camera Module

1. To check if the camera module is damaged, first, we will try replacing the camera cable to see if it improves the function. If the camera still does not work, you can try connecting the USB side to a laptop or PC as a webcam to see if it is functioning normally as a webcam.
2. If the camera does not work as a webcam, the camera module may need to be replaced.

E. Checking the WiFi Dongle

If you are using a wireless network connection to the machine and it is functioning normally, the WiFi dongle is likely not the cause of the issue. However, if you have previously damaged the WiFi dongle, it could be affecting the camera module.

F. Outdated firmware/software

Try performing the checks in sections A, B, and C first to ensure everything is in good working order. If these checks do not resolve the issue, you may need to update the firmware or software.