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5-13 Touch No Function (Non-responsive Touch Screen)

FLUX Support Team
  • Updated

Description

The reason a touch screen is nonresponsive can be complex. It could be caused by a system failure, faulty screen, USB-C cable, RK board, or mainboard, etc. 

Please follow the steps below to troubleshoot the issue.

Possible Causes

  1. The system fails (Re-update the firmware)
  2. The USB-C cable is having a problem.
  3. The cables are not properly plugged.
  4. The touch screen itself is broken. 
  5. The RK board is down. 
  6. The mainboard is down.

Tools

 

  1. T8 torx screwdriver (Optional)
  2. Mouse (Wired mouse is recommended)

Step 1

Find the IP address of your machine using Beam Studio if possible.

 

Determine your result and the next action to take:

  • Yes, the IP can be found >> Step 2
  • No, the IP can't be found >> Step 1.1

Step 1.1

Before plugging the mouse into the machine, please test it on another computer to ensure it works.

Plug the mouse into one of the USB ports on the right side of the machine to see if the little circle (cursor) can be moved around. Then, try selecting options on the panel by left-clicking, as in the video below.
(If one part does not work, please try another until all ports are tested.)

Determine your result and the next action to take:

  • Yes, the panel can be controlled by the mouse as in the video >> Step 3
  • The cursor can't be moved by the mouse at all >> Step 4
  • The cursor can be moved, but when left-clicking, it has no response >> Step 4

Step 2

Copy the IP address and write it down on the address bar of your browser.
Then add :8000 at the end of the IP address of the machine to have the screen of the machine showing on the browser.

  • For example, in the photos above, my machine has the IP address 192.168.1.144.
  • Therefore, I will be putting the IP address in the browser like this 192.168.1.144:8000.
     
  • After that, you should get the screen of the machine, and it should be able to control the machine.

Determine your result and the next action to take:

  • Yes, the panel can be controlled using the browser >> Step 3
  • No, the panel can't be controlled using the browser >> Step 4

Step 3

Update the Firmware to the latest. Please refer to the link below.
beamo II - Firmware Update Guide

Determine your result and the next action to take:

  • Yes, the touch screen is now working >> Problem Solved
  • No, the touch function is still not working. >> Contact Customer Service 
    • Possible Cause:
      • The USB-C cable is faulty
      • The screen itself is faulty
      • The RK board is faulty (Less likely)

Step 4

  • Turn off the machine. Remove the front metal cover. (T8 torx screw * 10 pcs.

  • Replug the Type-C cable connected to the screen and mainboard.
    Please ensure that: 
    - The white dot on the mainboard side will be facing down.
    - The white dot on the screen side will be facing as the same direction of the screen.

  • Power up the machine and check if the touch works.

Determine your result and the next action to take:

  • The touch function is now working >> Problem Solved
  • The touch function is still not working. >> Step 5

Step 5

Reflash the RK board, refer to the guide below.

(Please note that this step requires a Windows computer. If you do not have one, please skip this step and contact support directly.) 

[5-10 Reflash the System / Reflash the RK board (beamo II)]

Determine your result and the next action to take:

  • The touch function is still not working. >> Contact Customer Service 
    • Possible Cause:
      1. The screen itself is faulty
      2. The USB-C cable is faulty
      3. The RK board is faulty
      4. The mainboard is faulty (Less likely)

Contact Customer Service

  • Please follow the instructions in the link below to properly report an issue to your local reseller or FLUX support. [Contact Customer Service]

*The collected information, such as photos or videos showing your machine's problem in this article, will be necessary to be shared with the reseller or FLUX Support.


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