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5-12 Machine Cannot Be Turned On

FLUX Support Team
  • Updated

Description

The reason the machine cannot be turned on can be complex. It could be caused by a system failure, faulty screen, USB-C cable, RK board, power source, mainboard, safety fuse, etc. 

Please follow the steps below to troubleshoot the issue.

Possible Causes

  1. The system fails (Re-update the firmware or reflash the RK board)
  2. The USB-C cable is having a problem.
  3. The cables are not properly plugged.
  4. The touch screen itself is broken. 
  5. The RK board is down.
  6. The mainboard is down.
  7. The 12V PSU is down.

Tools

 

  1. T8 torx screwdriver (Optional)
  2. Flathead screwdriver (Optional)

Step 1

Check if the screen's backlight is on.

The screen backlight is ON The screen backlight is OFF

Determine your result and the next action to take:

Step 1.1

  • Turn off the machine. Remove the front metal cover. (T8 torx screw * 10 pcs.

  • Replug the Type-C cable connected to the screen and mainboard.
    Please ensure that: 
    - The white dot on the mainboard side will be facing down.
    - The white dot on the screen side will be facing as the same direction of the screen.

  • Power up the machine and check if can be turned on.

Determine your result and the next action to take:

  • Yes, it can now be turned on >> Problem Solved.
  • No, it still cannot be turned on >> Step 1.2

Step 1.2

Reflash the RK board, refer to the guide below.

(Please note that this step requires a Windows computer. If you do not have one, please skip this step and contact support directly.) 

[5-10 Reflash the System / Reflash the RK board (beamo II)]

Determine your result and the next action to take:

  • No, it still cannot be turned on >> Contact Customer Service 
    • Possible Cause:
      1. The RK board is faulty
      2. The screen itself is faulty
      3. The USB-C cable is faulty
      4. The mainboard is faulty

Step 2

Check the emergency button if it is pressed and causing a booting issue.
(Make sure the button is NOT pressed.)

 

Determine your result and the next action to take:

  • The button is loosened and the machine cannot be turned >> Step 3
  • After loosening the button, the machine can be turned on now. >> Problem Solved

Step 3

Switch your domestic power socket and see if the machine can be powered up.

 

Determine your result and the next action to take:

  • Yes, the machine can now be powered up. >> Problem Solved 
  • No, the machine cannot be powered up. >> Step 4

Step 4

Check if the round button switch's light is on when it is pressed down.

Light is ON Light is OFF

 

Determine your result and the next action to take:

  • Yes, the light is on when pressed down >> Step 5
  • No, it's not on when pressed down >> Step 4.1 

Step 4.1

Replace the fuse and try turning on the machine again.
A spare fuse is hidden below the machine's power socket, and it can be taken out to replace the current one.

Please refer to the guide, [beamo II - Fuse Replacement]

Determine your result and the next action to take:

  • Yes, the machine can now be turned on. >> Problem Solved
  • No, it's not on >> Contact Customer Service 
    • Possible Cause:
      1. The round switch is down.
      2. The power cord is down.
      3. The AC cable set is down
      4. Both fuses are down.
      5. The power socket of the machine is down.
      6. The emergency switch is down.

Step 5

  • Remove the front metal cover. (T8 torx screw * 10 pcs.)

  • Check the "6" LEDs on the mainboard if they are solid on without blinking or being off.

Determine your result and the next action to take:

  • The 6 LEDs are all solid on without blinking >> Record a video showing the issue >> Report to us
    • Possible cause:
      • Type-C cable is needs to be replaced
      • Touch screen needs to be replaced
      • RK board need to be replaced
      • Mainboard needs to be replaced (Less likely)
  • One or more LEDs is blinking >> Record a video showing the issue >> Report to us
    • Possible cause:
      • Mainboard needs to be replaced
      • 12V power supply needs to be replaced
      • DC cable set need to be replaced
  • One or more LEDs is off >> Record a video showing the issue >> Report to us
    • Possible cause:
      • Mainboard needs to be replaced
      • 12V power supply needs to be replaced
      • DC cable set need to be replaced

Contact Customer Service

  • Please follow the instructions in the link below to properly report an issue to your local reseller or FLUX support. [Contact Customer Service]

*The collected information, such as photos or videos showing your machine's problem in this article, will be necessary to be shared with the reseller or FLUX Support.


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