FAQ for machine register

💡 Q: How do I register my machine?

A: You can apply for registration through this link, providing photos of the machine label and purchase proof.

💡 Q: What are the benefits of registering a machine?

A: You can register your machine and receive exclusive image files.

💡 Q: Can one person register multiple machines?

A: You can register multiple machines. If your machine has already been registered, please contact us with the purchase information, and our customer service staff will assist you.

💡 Q: What should I do if I forget my password?

A: Currently, you can update your password by visiting the old member center through the link in the upper left corner of the member center's menu here.

💡 Q: If I don't have an invoice, can I still register the machine?

A: You can still submit an application, and the following document types may be acceptable besides an invoice:

1. Screenshot of a letter with information about purchasing the machine
2. Remittance record with information about the dealer
3. Shipping receipt with information about the dealer

Alternatively, you can provide detailed dealer information for verification purposes during the application process.

💡 Q: Why was my application not approved?

A: Currently, we only accept registration for beamo, Beambox, Beambox Pro, and HEXA series machines. If your application includes any of the following situations, please contact customer service for further assistance:

1. The machine serial number cannot be identified
2. Entering a non-original certified machine serial number
3. Unable to provide invoice files
4. Obtaining the machine through channels other than the FLUX Inc., dealer, reseller, or agent.