7-1 Warranty

Warranty

As a FLUX consumer, you benefit under certain conditions from additional warranties. FLUX offers specific consumer warranty benefits which are in addition to, and not instead of, any legal warranties provided by your national consumer law. The duration and conditions related to the legal warranties are provided by respective local laws.

Hardware Warranty

1. FLUX Inc. warrants only the hardware (excluding accessories and consumable parts*) against defects in materials and workmanship when used as instructed in the manual for the warranty period.

2. The limited warranty covers products purchased from authorized FLUX retailers against defects in materials or workmanship.

3. Customers must provide the machine serial number and related information as proof of purchase.

*Prior to returning any products, customers must receive approval for shipping from our authorized reseller via email or phone. We will not accept any unapproved returned goods.

4. During the product’s warranty period, FLUX may, at its discretion, take one or more of the following actions: (1) send parts to the customer along with tutorials for repair, (2) approve the return of the product to an authorized local reseller for (i) repair with new or refurbished parts or (ii) replacement with a new or refurbished product provided that:

- The product was properly used according to the manufacturer’s intended purposes and instructions.

- The product was not damaged due to acts of nature such as lightning, flood, or fire.

- The product’s casing was never disassembled without permission.

Note: Particles, scratches, unevenness, or other appearance issues that do not affect the function of the machine are not covered under the warranty.