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#903 Bottom Open / Bottom Detection Problem

FLUX Support Team
  • Updated

Description

The bottom opened error usually occurs when the bottom cover is not closed properly, the magnet is missing, the sensor is dead, etc. Please follow the following steps to troubleshoot the issue.

 

Possible causes:

  1. The system fails (Re-update the firmware, reset to factory, or reflash SD card.)
  2. The magnet is missing or not strong enough.
  3. The sensor of the drawer is dead.
  4. The mainboard/MB/motherboard is malfunctioning.

 

Step 1

  • An unsuccessful firmware installation might cause detection to be unstable.
    Please update or re-update the firmware to the latest version. Use the link to see the instructions.
    4-7 Firmware Update

 

  • After the update, please run a random task to see if the error pops up again.

    Screenshot 2024-05-31 at 3.16.46 PM.png

Determine the test result and the next action to take.

  • Yes, the problem is solved >> Problem solved
    • Possible cause: the machine system failed
  • No, the problem persists >> Step 2

 

Step 2

Check the icon in the control mode.
 Closed Opened
drawer close.003.jpeg drawer open.004.jpeg

 

Determine the result and the next action to take:

  • The door cover symbol is "Closed" >> Unknown issue >> Please record a video of the abnormal behavior on your machine and proceed to Contact Customer Support.
  • The door cover symbol is "Opened" >> Step 3

 

Step 3

  • Remove the honeycomb and the platform bracket.


  • Detach the bottom cover by unscrewing the screws, as shown in the photo below.



  • Check if any of the magnets are missing or loose at the back of the bottom cover.

Determine the test result and the next action to take.

  • The magnet is missing >> Contact Customer Support
    • Possible cause:
      1. The magnet got loose and went missing
    • Suggestion: Place an external magnet on the sensor temporarily until receiving the new one. (Refer to Step 4 for the location of the sensor)
  • The magnet is there but loose or off the cover  >> Re-tighten the magnet to the cover >> If re-tightening doesn't solve it, please go to Step 4
  • The magnet is firmly on the cover >> Step 4

 

Step 4

Go to the panel and enter the Maintain mode.

  • To test whether the drawer icon can be changed, place two external magnets on the sensors.
     Closed Opened
    drawer close.003.jpeg drawer open.004.jpeg

 

  • Bottom sensors location.

Determine the test result and the next action to take.

  • The icon cannot be changed >> Step 5

 

Step 4.1

Place the cover back in place and try to move it slightly to see if the icon changes to closed.


Determine the test result and the next action to take.

  • The icon can be changed when I move the cover >> Step 4.2
  • The icon can now be closed >> Problem solved
    • Possible cause:
      1. The cover was not closed properly

 

Step 4.2

Check the sensor if it is misplaced or loose. Tighten the screw if necessary.

 

Determine the test result and the next action to take.

  • The screws are tightened, but the icon is still open >> Step 4.3
  • The icon can now be closed >> Problem solved
    • Possible cause:
      1. The sensor's location was not good enough to detect the magnet


Step 4.3

  • The sensors' position can be changed a little bit.
    Please try loosening the screws and moving the sensors to see if this solves the issue.
    You can try these positions: middle, right, and left for both sensors. Random positions are also good to try.

    Left Middle Right

 

  • After adjusting the sensors, place the cover back and see if the icon can be closed.
    (Every time you adjust the sensors, you must test with the cover; otherwise, you won't know if the positions are correct or not.)

 

Determine the test result and the next action to take.

  • The icon is still open >> Contact Customer Support
    • Possible cause:
      • The cover(metal frame) has deformed
      • The magnet(s) has declined (Less likely)
  • The icon can now be closed >> Problem solved
    • Possible cause:
      1. The sensor's location was not good enough to detect the magnet


Step 5

  • Unplug and replug the door sensor's cable, then test to see if the icon can be changed.
    (Please refer to the diagram to know the location of the cable)


  • Place the cover back in place.


  • Check if the icon can be changed.

 

Determine the test result and the next action to take.

  • The icon is still open >> Contact customer support
    • Possible cause:
      1. The sensor(s) is dead and needs to be replaced.
      2. The mainboard is dead and needs to be replaced.
  • The icon can now be closed >> Problem solved
    • Possible cause:
      1. The sensor's cable was not properly plugged.

 

Contact Customer Support

  • Please follow the instructions in the link below to properly report an issue to your local reseller or FLUX support. [Contact Customer Service]

*The collected information, such as photos or videos that show the problem of your machine in this article, will be necessary to be shared with the reseller or FLUX Support.

 

#END

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