#901 Door Opened/Door Issue/Door cover can’t be closed

Step 1 - Set the pulse to 0%:

For safety purposes, please set the power rate to 0% to ensure no pulses during your testing.

Step 2 - Check the magnets for the door:

There will be two magnets on the door. Please open the door to check on them.

Determine your result and the next action to take:

Step 3 - Check the door sensor:

This step will guide you through testing whether the door sensor works normally using two external magnets.

Note:
The following photos or videos are demonstrated with a HEXA, as the structure is the same as Beambox 2.

• The door sensor is embedded in the chassis LED lights. Please see the video below to find it.
  
   
• The door sensor will have two LED lights in red and they will be always ON.
  
  
   
• Place the magnets close to both LED lights. The light should be "brighter" when it detects a magnet. When both LEDs detect magnets at the same time, a door-closed signal will be delivered to the system and the icon on the panel will be changed.
  
   
• Go to "Maintain", wait til the homing finishes, and check the door status icon.
  
  

Determine your result and the next action to take:

Step 4 - Remove the cable of the sensor and check the icon:

When the sensor is removed from the system(mainboard), the icon should always stay "Open".

• Turn off the machine and unplug the cable.
  Turn on the machine and check the icon as in the video below.

Determine your result and the next action to take:

Step 4.1 - Replug the cable and re-test with the spacers again:

• Turn off the machine, replug the cable, and turn on the machine.
  
   
• Put two of the magnets on the sensor's LED lights.
  The light should be "brighter" when it detects a magnet. (This photo was taken with a HEXA.)

• Go to "Control", wait til the homing finishes, and check the door status icon.
  

Determine your result and the next action to take: 

Step 5 - Re-update the firmware and test with the magnets

• Update the Firmware to the latest. Please refer to the link below.
  Firmware Update Guide
  
   
• Put two of the magnets on the sensor's LED lights.
  The light should be "brighter" when it detects a magnet. (This photo was taken with a HEXA.)

Determine your result and the next action to take:

Step 6 - Check the position of the door sensor:
 

There is a possibility that the sensor is mispositioned or it fell off and it may cause the detection of magnets to fail.

• Most of the time, the sensor will fall off as in the photo below.
  (This photo was taken with a HEXA.)
  
   
• The correct position is that there is no gap between the sensor and the top of the metal frame.
  (This photo was taken with a HEXA.)

Determine your result and the next action to take:

Step 6.1 - Reposition the sensor: 

• Check if the hex nuts are firmly screwed and reposition the sensor into the threaded rod.
  
  

Step 7 - Door closing test:

Remove the magnets and close the door to check the status of the icon and also the reaction of the red LED lights on the sensor.

• The red LED lights have to be both brighter when the door is closed.
   
• The door icon should be closed when the door closes and open when the door opens.
  
  

Determine your result and the next action to take:

Step 8 - Reflash the RK board and Update the Firmware

Sometimes, if the operating system is corrupted, random errors might pop up.

• Please follow the guide and reflash the RK board.
  • Beambox II
  • HEXA RF
     
• Update the Firmware to the latest. Please refer to the link below.
  Firmware Update Guide
   
• After the update, please run a random task and see if #901 pops up again.
  

Determine your result and the next action to take:

Step 9 -Report to the local reseller or FLUX Support:

• Please follow the instructions in the link below to properly report an issue to your local reseller or FLUX support. [Contact Customer Service]

*The collected information such as photos or videos that show the problem of your machine in this article will be necessary to be shared with the reseller or FLUX Support.

#END