#912 Abnormal Fire Detection – FLUX Help Center

Description

When the system detects that the flame sensor has been triggered, the task will be paused. Please check for any potential fire hazards.

Reading this article may not immediately resolve your issue. However, by carefully following the steps below, you will gather valuable information to help the FLUX team diagnose the problem more effectively.

Possible Reasons

System Failure (reflash firmware, reset to factory settings, or reflash the RK board).
Material ignition triggered the fire sensor.
Direct sunlight triggered the fire sensor.
Environmental lighting triggered the fire sensor.
Mainboard failure caused signal reading errors.
Fire sensor malfunction.

Step 1 - Machine Location Confirmation

Please ensure your machine is not placed near a window or anywhere that will be exposed to sunlight.

Step 2 - Check the Fire Sensor

Click on the touch panel: “Machine > Hardware Settings > Fire Sensor Test” to check the values shown in parentheses next to F2 and F3. 火焰感測器測試.001.jpeg

F2 represents the rear sensor, and the value in parentheses indicates the number of triggered sensors.
F3 represents the rear sensor, and the value in parentheses indicates the number of triggered sensors.

Confirm the total number of triggered front and rear sensors (F2 + F3).
(For example, in the image above, 3 + 0 = 3.)

Greater than or equal to 4 >> Go to Step 3

Less than or equal to 3 >> Go to Step 2.1

Step 2.1 - Adjust the Sensitivity of the Fire Sensor

Please set the sensitivity of the fire sensor to "LOw" and try again.
Click on the touch panel: “Machine > Hardware Settings > Fire Detect Switch > On > Set Sensitivity to ‘Low’”.

Fire Detect Switch Sensitivity setting instructions:

High: 2 sensors are triggered, and the warning will pop up.
Medium: 3 sensors are triggered, and the warning will pop up.
Low: 4 sensors are triggered, and the warning will pop up.

If the problem persists after setting it to "Low", please go to the next step.

Step 3 - Prevent the Environmental Lighting Interfering

Click on the touch panel: “Machine > Hardware Settings > Fire Sensor Test.” 火焰感測器測試.001.jpeg

Cover the machine's acrylic lid with an opaque material, and check if the values shown in parentheses next to F2 and F3 are both 0.

Determine the result and the next action to take:

There are any values >> Please record a video or take photos to show your machine's problem and contact customer support directly.
Please follow the instructions in the link below to properly report an issue to your local reseller or FLUX support. [Contact Customer Service]
*The collected information, such as photos or videos that show the problem of your machine in this article, will be necessary to be shared with the reseller or FLUX Support.

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