If the panel keeps showing "connecting," and does not respond at all.
Please reboot the machine and try again.
If the issue still exists, please turn off the machine and reflash the SD card.
1. Remove the screw and open the right cover.
2. Lift the plate, find the micro SD card on the mainboard, and identify the motherboard version. (black version or green version)
Green version:
Black version:
3. Download the system ISO file that needs to reflash into the SD card from the link below:
Click here for the green version.(Firmware 3.5.1, use zip file directly)
Click here for the black version.(Firmware 4.0.21, use zip file directly)
4. Download the software for the burn process: Windows/macOS is generally burnt in the same way. Please select the corresponding software according to your operating system. The link is as follows –
https://www.balena.io/etcher/
5. Connect a card reader to your computer, and plug in the SD card to the reader.
There is no need to format the SD card before the burning process.
Activate the burn process software, and select your operating system to begin.
This process will take around 20-30 minutes.
6. After completing the burn process, place the SD card back into the machine. Connect the power supply, and start the machine (it will take some time and the fan will run full blast during the process).
7. After entering the main page, please rest the machine to the factory. (Main page> Machine> Reset to factory).
Then you’re good to go!
8. If you are Beambox Pro, please send a task(try to engrave one object). And the workspace will change to the Pro version.
*NOTE: After burn process is complete, do NOT cut off the power supply before first activation. This process might damage the system files previously burnt, or cause the SD card to malfunction.
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