#821 The application has encountered an unknown error

The potential causes-

•  The incompatibility between the software and the hardware
• Machine verification error

Solutions-

• If this only happens for the first time-
1. please send us a ticket about how the error starts, and go to “Help”-”Export a bug report”, download the bug report, attach the bug report to your ticket in the meantime.
• If it happens often-
1. Update your Beam studio and your machine to the latest version.
2. If the issue continues, factory reset the machine, then update the firmware to the latest version.
3. If the issue continues after the steps above, Go to the parameter section, “export the parameters”, then reset the Beam studio to factory settings in “Preferences”.
4. If the issue still occurs, please contact us for further inspections.