#803 Camera preview time out

The potential causes-

• The camera cable is out of commission.
• Camera module being out of commission.
• Laser head won’t home.
• Internet connection is weak.
• If this issue occurs after a software/hardware update:

1. If this issue doesn’t happen often(or this is the first time), save the current tasks, restart Beam studio, and try previewing again. If it continues, restart the machine.
2. If this issue happens all the time or restarting Beam studio/the machine didn’t work, please go to the touch panel, go to “Maintenance” and make the laser head home. If failed to home, please follow the steps in #904 Unable to home to fix the issue first.
3. Go to “Maintenance”>” Camera” and take a photo with your machine.
   • If the camera goes out often during previewing, it means cable connect is loose, please contact us for a new camera/cable exchange.
   • If the camera is slow but you can still preview, please follow the steps in Connection troubleshooting in connecting your machine with ethernet.
   • if it shows a blank page with a blue question mark in the middle, or shows nothing at all when you hit “Camera”, it could be the camera/cable being out of commission, please contact us for exchanging parts.
• If you are able to do so, it means the camera is working.
4. If this happens after an update, please switch back to the stable versions.
5. If none of the steps above helped, please contact us to arrange remote assistance.