The contents of this chapter are subject to actual use.
During the production process, FLUX Technology Inc. (hereinafter as, “we, us, our, FLUX”) examines FLUX products strictly to ensure the quality and reliability of the products before delivery to the customer. Nevertheless, under certain circumstances, products may not perform as expected. If any problem occurs, please first make sure you have followed the setup instructions on the FLUX Help Center. Then, please contact your reseller, or FLUX technical support, in the case of directly purchasing from FLUX Inc. website, to diagnose the problem.
Warranty period starts at the time of customer receipt of products. Please see the chart below for the warranty periods of the products.
Post Warranty Support or Repairs
1. We continue to provide tech support via phone, email, and other online methods even when product warranty expires.
2. After the warranty period, all the costs, including but not limited to replacement parts, shipping charges, and testing fees are the responsibility of the customer.
3. Our authorized reseller will provide a quote for those possible items before recalling your products.
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