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#911 Drawer Opened

FLUX Support Team
  • Updated

 

Description

The drawer opened error usually occurs when the drawer is not closed properly, the magnet is missing, the sensor is dead, etc. Please follow the following steps to troubleshoot the issue.

 

Possible causes:

  1. The system fails (Re-update the firmware, reset to factory, or reflash SD card.)
  2. The magnet is missing or not strong enough.
  3. The sensor of the drawer is dead.
  4. The mainboard/MB/motherboard is malfunctioning.
  5. The AF module/HEXA auto-focus button board is having an issue. (Less likely)

 

Step 1

Pull out the drawer and check if the magnet is missing.

 

Determine the test result and the next action to take.

  • The magnet is missing >> Contact Customer Support
    • Possible cause:
      1. The magnet got loose and went missing
    • Suggestion: Place an external magnet on the sensor temporarily until receiving the new one. (Refer to Step 2 for the location of the sensor)
  • The magnet is there but loose or off the drawer  >> Reglue the magnet to the drawer
  • The magnet is firmly on the drawer >> Step 2

 

Step 2

Go to the panel and enter the Maintain mode.

  • To test whether the drawer icon can be changed, use an external magnet and place it on the drawer sensor.
    ___2022-07-25___9.35.13.png

 

  • Drawer sensor location.

 

Determine the test result and the next action to take.

  • The icon cannot be changed >> Step 3

 

Step 2.1

Close the drawer and make sure that the drawer is closed securely and firmly.

 

Determine the test result and the next action to take.

  • The icon can now be closed >> Problem solved
    • Possible cause:
      1. The drawer was not closed properly
      2. The system was failed (If you are redirected from Step 3)
      3. If you are redirected from Step 4, the sensor's cable was not properly plugged

 

Step 2.2

Check the sensor if it is misplaced or loose. Tighten the screw if necessary.

 

Determine the test result and the next action to take.

  • The icon is still open >> Contact Customer Support
    • Possible cause:
      • The drawer(metal frame) has deformed
      • The magnet has declined (Less likely)
    • Suggestion: Place an external magnet on the sensor temporarily until receiving the repair parts
  • The icon can now be closed >> Problem solved
    • Possible cause:
      1. The sensor's location was not good enough to detect the magnet

 

Step 3

Reset the machine to the factory and check the icon using the external magnet.

5-30 Reset to Factory

 

Determine the test result and the next action to take.

  • The icon is still open >> Step 4
  • The icon can now be closed >> Step 2.1

 

Step 4

Unplug and replug the door sensor's cable, then test to see if the icon can be changed.

 

Determine the test result and the next action to take.

  • The icon is still open >> Step 5
  • The icon can now be closed >> Step 2.1

 

Step 5

Reflash the SD card and check the icon using the external magnet.

5-24 HEXA - Reflashing SD Card

 

Determine the test result and the next action to take.

  • The icon is still open >> Contact Customer Support
    • Possible cause:
      1. The mainboard is faulty and needs to be replaced
      2. The drawer sensor is faulty and needs to be replaced
      3. The auto-focus button board is faulty and needs to be replaced (Less likely)
      4. The flat cable of the auto-focus button board is faulty and needs to be replaced (Less likely)
  • The icon can now be closed >> Step 2.1

 

Contact Customer Support

  • Please follow the instructions in the link below to properly report an issue to your local reseller or FLUX support. [Contact Customer Service]

*The collected information, such as photos or videos that show the problem of your machine in this article, will be necessary to be shared with the reseller or FLUX Support.

 

#END

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