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5-13 Touch No Function (Non-responsive Touch Screen)

FLUX Support Team
  • Updated

Description

There are many potential reasons why a touchscreen might become unresponsive. Examples include system failure, screen malfunction, or issues with the USB-C cable, RK board, or mainboard. 

Please follow the steps below to troubleshoot the issue.

Possible Causes

  1. System failure (Update firmware, restore factory settings, or re-flash the RK board).
  2. Problem with the USB-C cable.
  3. Cables are not correctly plugged in.
  4. The touchscreen itself is damaged. 
  5. RK control board failure. 
  6. Mainboard failure.

Required Tools

  1. Phillips screwdriver (Optional)
  2. T8 Torx screwdriver (Optional)
  3. Mouse (Wired mouse recommended)

Step 1

Use Beam Studio to find the IP address of the machine.


Determine the next step based on the result:

  • Yes, the IP can be found >> Step 2
  • No, the IP cannot be found >> Step 1.1

Step 1.1

Plug a mouse into one of the USB ports on the right side of the machine to see if you can move the small circle (cursor). Then, try using the left mouse button to click options on the panel as shown in the video below.

 

Determine the next step based on the result:

  • Yes, the panel can be controlled with a mouse >> Step 3
  • The mouse cannot move the cursor >> Step 1.2
  • The cursor moves, but clicking the left mouse button has no response >> Step 4

Step 1.2

Try using other USB ports on the side of the machine to see if you can control the machine.

 

Determine the next step based on the result:

  • Yes, the panel can be controlled with a mouse >> Step 3
  • No, the panel cannot be controlled with a mouse >> Contact Customer Service
    • Possible Cause:
      1. Mainboard failure
        (USB ports are non-functional, which may be unrelated to the touch function)

Step 2

Copy the IP address and enter it into the address bar of your browser.
Then add :8000 to the end of the machine's IP address to display the machine's interface in the browser.

  • Example: The machine's IP address is 192.168.1.144.

     
  • Therefore, enter the following IP address in the browser: 192.168.1.144:8000.
     
  • Afterward, you should be able to see the machine's screen and control the machine.

Determine the next step based on the result:

  • Yes, the panel can be controlled via browser >> Step 3
  • No, the panel cannot be controlled via browser >> Step 4

Step 3

Restore the machine to factory settings, then try the touch function again.

Factory Reset

 

Determine the next step based on the result:

  • Touch function is normal >> Problem solved
    • Possible Cause: System failure
  • Touch function still does not work properly >> Step 3.1

Step 3.1

Use Beam Studio to update or re-update the firmware to the latest version. (Download Link)
After updating, please test the touch function again.


 

Determine the next step based on the result:

  • Touch function is normal >> Problem solved
    • Possible Cause: System failure
  • Touch function still does not work properly >> Step 4

Step 4

Please try re-flashing the system to see the result. Please refer to the link below.

Re-flashing the System

*Note: This step is relatively complex and requires a Windows laptop or desktop and some technical operations. If you are not confident with computer operations, please skip this step and contact customer service directly.

 

Determine the next step based on the result:

  • Touch function is normal >> Problem solved
    • Possible Cause: System failure
  • Touch function still does not work properly >> Step 5

Step 5

  • Turn off the machine and open the side cover using a T8 Torx screwdriver.
  • Reconnect the Type-C cable that connects the screen and the mainboard. (Please ensure it is plugged back in with the same orientation.)
  • Turn the machine back on and check if the screen backlight lights up.

Determine the next step based on the result:

  • Touch function is now working normally >> Problem solved
  • Touch function still does not work properly >> Step 5.1

Step 5.1

This step involves reconnecting the screen's ribbon cable.

  • Use a Phillips screwdriver to remove the four screws on the RK board and remove the RK board.

  • Reconnect the screen ribbon cable and the Type-C cable (the white dot must face up).

  • Screw the RK board back on, restart the machine, and check if the screen touch works.

Determine the next step based on the result:

  • Touch function is now working normally >> Problem solved
  • Touch function still does not work properly. >> Contact Customer Service 
    • Possible Causes:
      1. The screen itself is faulty
      2. USB-C connection cable failure
      3. RK mainboard failure
      4. Mainboard failure (Low probability)

Contact Customer Service

  • Please follow the instructions in the steps to report the problem to the FLUX technical support team. [Contact Customer Service]

*Information collected in this article, such as photos or videos showing your machine's problem, will need to be shared with the dealer or FLUX technical support team.

 

#END

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