#845 Failed to connect to the camera module｜Something went wrong with image transmission

The potential causes-

• The camera cable malfunctioned.
• Camera module malfunction.

Solutions-

• If this issue doesn’t happen often(or this is the first time), save the current tasks, restart Beam studio, and try previewing again. If it continues, restart the machine.
• If this issue happens all the time or restarting Beam studio/the machine didn’t work, please go to the touch panel, go to “Maintenance” > ” Camera” and take a photo with your machine.
  • If you are able to do so, it means the camera is working.
    
    • If the camera goes out often during previewing, it means the cable connection is loose, please contact us for a camera/cable exchange.
    • If the camera is slow but you can still preview, please follow the steps in Connection troubleshooting in connecting your machine with ethernet.
    • if it shows a blank page with a blue question mark in the middle or shows nothing at all when you hit “Camera”, it could be the camera/cable being out of commission, please contact us for exchanging parts.
    • The reason for not being able to use the camera may be related to hardware or software, you may provide the troubleshooting video directly to your reseller or the customer service agent for further evaluation.
      *To know more about the troubleshooting video, please "click me"
• If none of the steps above helped, please contact us to arrange remote assistance.