Connection Troubleshooting

Description

There are many reasons for being unable to connect. It may be a hardware problem, such as a control board failure, or a software problem, such as compatibility issues, network settings, environment, etc.

Please use the link below to troubleshoot.

• HEXA、Beambox、Beambox Pro、beamo: 5-18 Connection Issue Troubleshooting
• Ador: 5-2-1 Connection Issue

⚠︎ For macOS 15 or later, users need to enable the "Local Network" setting in Privacy & Security to connect to the machine.