Connection Troubleshooting

Description

There are many reasons for being unable to connect. It may be a hardware problem, such as a control board failure, or a software problem, such as compatibility issues, network settings, environment, etc.

Please use the link below to troubleshoot.

• HEXA、Beambox、Beambox Pro、beamo: 5-18 Connection Issue Troubleshooting
• Ador: 5-2-1 Connection Issue

⚠︎If your computer has McAfee antivirus software installed, please refer to the video below to resolve this issue.

⚠︎For users on macOS 15 or later, you need to enable the “Local Network” option in the Privacy & Security settings to allow the machine to connect properly.

⚠︎If your MacBook has an Apple silicon chip and you encounter the error code “#802 Backend connection error,” please follow the tutorial to install the necessary packages.

To check your Mac’s chip, open “About This Mac” by going to the Apple menu  > “About This Mac.” On a Mac with Apple silicon, the “Chip” field will display the chip name.

Commands that need to be entered：softwareupdate --install-rosetta --agree-to-license