Description
When the camera fails to connect or time out, there will be two possible reasons.
1. The internet quality is poor and the machine and the software fail to make a connection.
2. The camera cable is not plugged properly or it is damaged.
Please follow the steps below to troubleshoot and collect information.
Step 1
Enter "Control" mode and enable the camera to see if there's an image and update.
(The image will update around 3secs/time)
Working Example
Failure Example
Determine the result and the next action to take:
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Step 1.1
Refreshing the page of the touch screen may solve the system being crushed or having no response.
Touch the FLUX LOGO on the top-left corner of the screen. The screen will start loading. In less than one minute, it will then back to the main page and this indicates the rereshing is done.
Determine the result and the next action to take:
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Step 1.2
An unsuccessful firmware installation might cause the camera to fail to be launched.
Resetting to factory settings can eliminate the possibility of firmware issues effectively.
- First, Reset the machine to the factory.
(Main Page > Machine > Settings > Reset to Factory > Yes)
- After resetting to the factory, please refer to the page below to update the firmware。
Ador - Firmware Update
- After the above steps, please enter "Control" and change the camera.
Determine the result and the next action to take:
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Step 2
Try replugging the camera cable and check the camera preview on the panel again.
Please refer to Ador - Door Cover Replacement (Skip Step 6 and Step 7).
Determine the result and the next action to take:
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Step 3
For camera calibration, please do it with a 10W/20W Diode Laser Module.
2-5 Camera Calibration (10W/20W Diode Laser Moudule)
Determine the result and the next action to take:
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Step 4
Try using other ways to connect the machine and perform camera calibration again.
For the connecting methods, please refer to:
- 2-2 Connection Settings
- A cell phone hotspot is also recommended for testing. (5-4 Connection Issue)
Determine the result and the next action to take:
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Step 5 - Contact Customer Service
- Please follow the instructions in the link below to properly report an issue to your local reseller or FLUX support. [Contact Customer Service]
- Make sure you've recorded a video or captured a bug report and screenshot in order for us to analyze the problem.
*The collected information, such as photos or videos showing your machine's problem in this article, will be necessary to be shared with the reseller or FLUX Support.
#END
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