5-8 HEXA - Reflashing SD Card – FLUX Help Center

When to Reflash the SD Card

If your machine’s screen shows any of the following issues, we recommend reflashing the SD card:

#1 – The screen is stuck on a highlighted “Connecting to Machine” message

#2 – Random codes or garbled text appear on the screen

Screenshot 2025-10-22 at 1.56.12 PM.png

#3 – The machine cannot boot properly (shows a blue or black screen)

IMG_6138 2.jpeg

Step 1 - Remove the SD card

1-1. Turn off the machine. Remove the side casing of the HEXA. ( 8 screws )

1-2. 2 USB slots are connected to the Pi board; thus, please remove 2 cables first.

1-3. Take out the SD card circled in orange.

Step 2 - Download the system ISO file

Download the system’s ISO file (Firmware 4.1.7, use the zip file directly) that needs to be burned to the SD card from the link below –
https://drive.google.com/file/d/1kkBSm2AUffPOfTf80tfuTm9JMa3fUU_S/view?usp=sharing

Step 3 - Download the burn process software

Download the software for the burn process: Windows/macOS is generally burned in the same way. Please select the corresponding software according to your operating system. The link is as follows –

https://www.balena.io/etcher/ 下載燒錄程式.gif

Step 4 - Reflash the SD card

Connect a card reader to your computer and plug in the SD card to the reader.
There is no need to format the SD card before the burning process.
Activate the burn process software, and select your operating system to begin.
This process will take around 20-30 minutes.

⚠︎ If any issues or errors occur during the flashing process, please follow these troubleshooting steps:
a. When launching the flashing software, right-click on it and select “Run as administrator.”
b. Download and install Balena Etcher version 1.18.11: Mac installer download link, Windows installer download link.
c. Try using a different SD card with at least 8GB of capacity.

Step 5 - Plug in the SD card

5-1. After completing the burn process, please insert the SD card back into the machine, power it on, and let the machine run for a while. The burning process will be completed during this time.

If, after inserting the SD card and powering it on, you encounter a blue screen, as mentioned below, it signifies a failed burning process or an incorrect file version. In this case, please proceed with re-flashing the firmware.
⚠︎ When the burn process is completed, do NOT cut off the power supply before the first activation. This process might damage the system files previously burned or cause the SD card to malfunction.