Description
The reasons for not being able to use the camera function are complex and may be caused by hardware, software, poor connection environment, network speed, etc. This article will show you how to determine a hardware or software issue.
The applicable models of this article are HEXA, Beambox Pro, Beambox, and beamo.
If your camera works okay but shifts, the photo is not clear, or it is too slow, etc., please check the following articles.
Possible Causes:
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Step 1
Please refer to the following video to test whether the camera image on the screen is normal when the laser head moves in control mode.
Please place a board or paper in the middle of the bed to facilitate observation of the camera's image.
"Control" panel > "Camera" > Open door cover > Click "D" > Click "B" > Click "C" > Click "A"
(Note that the camera updates the image every 3 seconds)
Determine the result and the next action to take:
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Step 2
Please refer to the link below to reconnect or change the connection method.
2-5 Connection Settings
Determine the result and the next action to take:
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Step 2.1
Please download from this link and try different versions of Beam Studio.
- Reinstall the existing version of Beam Studio
- Update to the latest beta version of Beam Studio
- Downgrade to the latest stable version of Beam Studio
Determine the result and the next action to take:
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Step 2.2
Use the mobile's hotspot and ensure the frequency supports 2.4GHz.
Then test the camera preview again.
Note: The machine and your computer must be connected to this hotspot to communicate.
- For iOS, enable "Maximize Compatibility" in your personal hotspot settings.
- For Android, adjust the “AP frequency” in your personal hotspot settings.
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If the hotspot name and password contain special characters or non-English or non-numeric characters, it may be a problem with the machine connection.
Change the Wi-Fi name to all English characters and the password to all numbers.Recommended changes:
- Name: ABCDEFG
- Password: 12345678
Determine the result and the next action to take:
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Step 2.3
Please refer to the following article to reset the machine factory and then try the camera preview again.
5-30 Reset to Factory
Determine the result and the next action to take:
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Step 2.4
Please download from this link and try different versions of the firmware.
- Reinstall the existing version of the firmware
- Update to the latest beta version of the firmware
- Downgrade to the latest stable version of the firmware
Determine the result and the next action to take:
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Step 3
Click the icon in the upper left corner to update the screen, and then do the test in Step 1 again.
Determine the result and the next action to take:
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Step 4
Please refer to the following article to reset the machine factory and then try the camera preview on the touch panel again.5-30 Reset to Factory
Determine the result and the next action to take:
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Step 5
Please download from this link and try different versions of the firmware. After installation, try the camera preview on the touch panel again.
- Reinstall the existing version of the firmware
- Update to the latest beta version of the firmware
- Downgrade to the latest stable version of the firmware
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Step 6
Go to the laser head to replug the camera cable and try the camera preview on the touch panel again.
Camera Cable Locations
HEXA |
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Beambox and Beambox Pro |
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beamo (Manual focus) |
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beamo (Auto-focus) |
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Determine the result and the next action to take:
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Step 7
- Please make sure you've captured a bug report or recorded a video.
- Please follow the instructions in the link below to properly report an issue to your local reseller or FLUX support. [Contact Customer Service]
*The collected information, such as photos or videos showing your machine's problem in this article, will be necessary to be shared with the reseller or FLUX Support.
#END
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