V. Troubleshooting
- 5-1 Contact Customer Service
- 5-2 #900 Cooler Off
- 5-3 #901 Door Opened
- 5-4 #902 Overheated
- 5-5 #904 Homing Failed
- 5-6 #910 Z-axis Homing Failed
- 5-7 #911 Drawer Opened
- 5-8 #912 Abnormal Fire Detection
- 5-9 #913 Abnormal Air Flow Detection
- 5-10 Abnormal Z-axis top limit switch
- 5-11 Unresponsible motorized work table
- 5-12 Material cannot be cut through
- 5-13 No Laser Beam Output
- 5-14 Mirrors and lens are oxidized or broken
- 5-15 Minor electric shocks from chassis
- 5-16 Unable to Open Software Properly
- 5-17 Other Software Error Codes
- 5-18 Connection Issue
- 5-19 Camera preview screen stitching is inaccurate, actual engraving position is different from the camera preview position
- 5-20 Camera Preview Timeout or Failed to Connect
- 5-21 Camera preview speed is too slow
- 5-22 Camera preview screen is blurry
- 5-23 Camera preview screen is overexposed
- 5-24 HEXA - Reflashing SD Card
- 5-25 Update Hexa Firmware with USB Drive