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  1. FLUX Help Center
  2. HEXA Guide
  3. V. Troubleshooting

V. Troubleshooting

  • 5-1 Contact Customer Service
  • 5-2 #900 Cooler Off
  • 5-3 #901 Door Opened
  • 5-4 #902 Overheated
  • 5-5 #904 Homing Failed
  • 5-6 #910 Z-axis Homing Failed
  • 5-7 #911 Drawer Opened
  • 5-8 #912 Abnormal Fire Detection
  • 5-9 #913 Abnormal Air Flow Detection
  • 5-10 Abnormal Z-axis top limit switch
  • 5-11 Unresponsible motorized work table
  • 5-12 Material cannot be cut through
  • 5-13 No Laser Beam Output
  • 5-14 Mirrors and lens are oxidized or broken
  • 5-15 Minor electric shocks from chassis
  • 5-16 Unable to Open Software Properly
  • 5-17 Other Software Error Codes
  • 5-18 Connection Issue
  • 5-19 Camera preview screen stitching is inaccurate, actual engraving position is different from the camera preview position
  • 5-20 Camera Preview Timeout or Failed to Connect
  • 5-21 Camera preview speed is too slow
  • 5-22 Camera preview screen is blurry
  • 5-23 Camera preview screen is overexposed
  • 5-24 HEXA - Reflashing SD Card
  • 5-25 Update Hexa Firmware with USB Drive
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