V. Troubleshooting
- 5-1 Contacting Customer Service
- 5-2 Connection Issue Troubleshooting
- 5-3 Unable to Open Software / Software Quits Unexpectedly
- 5-4 Other Software Error Codes
- 5-5 Material cannot be cut through
- 5-6 Camera Issues Troubleshooting (Camera Preview Timeout, Failed to Connect, Blank Photos)
- 5-7 Reset to Factory
- 5-8 HEXA - Reflashing SD Card
- 5-9 Mirrors and lens are oxidized or broken
- 5-10 No Laser Beam Output / The Laser Won't Fire / No Laser Pulse
- 5-11 Unresponsive motorized work table
- 5-12 Auto-focus Function Fails/Auto-focus Issue
- 5-13 Abnormal Z-axis top limit switch
- 5-14 HEXA - X, Y, Z-axis Limit Switch Test with Multimeter
- 5-15 Minor electric shocks from chassis
- 5-16 Camera preview screen stitching is inaccurate, actual engraving position is different from the camera preview position
- 5-17 Camera preview screen is blurry
- 5-18 Camera preview speed is too slow
- 5-19 Camera preview screen is overexposed