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5A-2 No Ink Cartridge Detected

FLUX Support Team
  • Updated

Description:

No ink cartridge detection being abnormal is usually caused by the following-

  • There is no chip on the ink cartridge.
  • Error or abnormality in the ink cartridge chip.
  • The ink cartridge is not installed.

error message.gif

 

Step 1 - Check the Ink Cartridge

墨水匣外箱.jpeg

 

 

Step 2 - Check the Ink Cartridge Installation

Please refer to the video below to reinstall the ink cartridge.

⚠︎ Please ensure the ink cartridge is installed correctly and the module's cover is fully closed up.墨水匣安裝確認.001.jpeg模組蓋範例.jpeg

 

Determine the result and the next action to take:

  • After reinstalling, it works normally. >> Problem Solved

 

Step 3 - Clean the Ink Cartridge Chip

Clean the ink cartridge chip with lint-free wipes sprayed with alcohol(above 99% recommended).清潔晶片.jpg

 

Determine the result and the next action to take:

  • After cleaning, it works normally. >> Problem Solved

 

Step 4 - Contact Customer Service

Please follow the instructions in the link below to properly report an issue to your local reseller or FLUX support. [Contact Customer Service]

*The collected information, such as photos or videos showing your machine's problem in this article, will be necessary to be shared with the reseller or FLUX Support.

#END

 

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