Description:
No ink cartridge detection being abnormal is usually caused by the following-
- There is no chip on the ink cartridge.
- Error or abnormality in the ink cartridge chip.
- The ink cartridge is not installed.
Step 1 - Check the Ink Cartridge
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Step 2 - Check the Ink Cartridge Installation
Please refer to the video below to reinstall the ink cartridge.
⚠︎ Please ensure the ink cartridge is installed correctly and the module's cover is fully closed up.
Determine the result and the next action to take:
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Step 3 - Clean the Ink Cartridge Chip
Clean the ink cartridge chip with lint-free wipes sprayed with alcohol(above 99% recommended).
Determine the result and the next action to take:
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Step 4 - Contact Customer Service
Please follow the instructions in the link below to properly report an issue to your local reseller or FLUX support. [Contact Customer Service]
*The collected information, such as photos or videos showing your machine's problem in this article, will be necessary to be shared with the reseller or FLUX Support.
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