Description:
The printing module detects abnormalities, which may have various causes, including dirty surfaces affecting module contacts, leading to poor contact/incorrect module installation/firmware abnormalities, etc. Please refer to the following steps to assess the condition of your machine.
Step 1 - Check the Module Setting in the Software
Please verify if the module selected in the software corresponds to the printing module.
Refer to the next steps accordingly:
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Step 2 - Clean the Moudule and the Contact Surface (POGO Pin)
Occasionally, poor contact may arise due to dirt or contamination on the module contact surfaces. Please clean the connection points (POGO Pins) of both the module and module seat.
1. Use a cotton swab lightly moistened with alcohol to clean the Pogo Pins behind the printing module.
2. Use a cotton swab with a small amount of alcohol to clean the Pogo Pins on the internal module connector socket of the machine.
Determine the result and the next action to take:
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Step 3 - Check the Icon on the Touch Screen
On the top right corner of the screen, there is an icon that indicates your mounted module.
Icon Example:
10W/20W Diode Laser Module | Printing Module | 2W Infrared Laser Module |
Screen Example - Main Page:
Screen Example - Control Mode:
Determine the result and the next action to take:
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Step 3.1 - Check the installation of the module
Please refer to the following pages to check if your module is installed correctly.
Printing Module |
Determine the result and the next action to take:
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Step 3.2 - Refresh the page of the touchscreen
Refreshing the page of the touch screen may solve the system being crushed or having no response.
Touch the FLUX LOGO on the top-left corner of the screen. The screen will start loading. In less than one minute, it will then go back to the main page, and this indicates the refreshing is done.
Determine the result and the next action to take:
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Step 3.3 - Cross-check with another module (Optional)
In order to rule out the possibility of the module being faulty, trying out another module will be a good way to see if the problem comes from the module itself.
(Please skip this step to Step 4 if you don't have a second module)
Determine the result and the next action to take:
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Step 4 - Exclude the possibility of firmware issues
An unsuccessful firmware installation might cause detection to be unstable.
Resetting to factory settings can eliminate the possibility of firmware issues effectively.
- First, Reset the machine to the factory.
(Main Page > Machine > Settings > Reset to Factory > Yes)
- After resetting to the factory, please refer to the page below to update the firmware。
Ador - Firmware Update
- After the above steps, please run the same task again to see if it works.
Determine the result and the next action to take:
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Step 5 - Contact Customer Service
- Please follow the instructions in the link below to properly report an issue to your local reseller or FLUX support. [Contact Customer Service]
*The collected information, such as photos or videos showing your machine's problem in this article, will be necessary to be shared with the reseller or FLUX Support.
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