Connection Troubleshooting

Description

There are many reasons for being unable to connect. It may be a hardware problem, such as a control board failure, or a software problem, such as compatibility issues, network settings, environment, etc.

 

Please use the link below to troubleshoot.

• HEXA、Beambox、Beambox Pro、beamo: 5-18 Connection Issue Troubleshooting
• Ador: 5-2-1 Connection Issue

1. Enter chrome://flags in your browser's address bar
2. Search for "Local Network Access Checks for WebSockets" in the search bar on the page
3. Change the "Local Network Access Checks for WebSockets" option from "Default" to "Disabled"
4. Chrome will prompt you to relaunch the browser — click to relaunch
5. Go back to http://http.studio.flux3dp.com/ and reconnect your machine
6. If the issue persists, please contact FLUX Support.

⚠︎If your computer has McAfee antivirus software installed, please refer to the video below to resolve this issue.

⚠︎For users on macOS 15 or later, you need to enable the “Local Network” option in the Privacy & Security settings to allow the machine to connect properly.

⚠︎If your MacBook has an Apple silicon chip and you encounter the error code “#802 Backend connection error,” please follow the tutorial to install the necessary packages.

To check your Mac’s chip, open “About This Mac” by going to the Apple menu  > “About This Mac.” On a Mac with Apple silicon, the “Chip” field will display the chip name.

Commands that need to be entered：softwareupdate --install-rosetta --agree-to-license