5-1 Contact Customer Service

Name :
Telephone :
email :
Address :
Purchasing platform : For non-FLUX official website purchasers, please provide a

photo of the order details. Operating system : Windows / macOS / Linux

Software version : Windows: Menu > “Help” > “About Beam Studio”. macOS: Menu > “Beam Studio” > "About Beam Studio”.

Browser: Chrome / Safari.
(Supported devices for browser version are those with either viewport width or height is over 1024 pixels.)

Firmware version : Machine screen, “MACHINE” > Firmware Version.
Laser tube usage hours : Machine screen, “MACHINE” > Laser Tube Usage.
Machine serial number : Please provide a photo of the sticker on the back of the machine. Troubleshooting Records : Please provide photos or videos according to the Troubleshooting

Records in this chapter.