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5-19 Camera preview screen is overexposed

FLUX Support Team
  • Updated

Description

The camera preview being overexposed is usually caused by strong environmental light, dirty or faulty camera modules, etc.


Possible Causes

  1. The system fails (Re-update the firmware, reset to factory, or reflash SD card.)
  2. The environmental light is too strong.
  3. The camera module is dirty.
  4. The camera LED light is faulty (Too bright.)
  5. The software is having a problem.

 

Step 1

Check if the image on the panel of the machine is also overexposed.

(Click "MAINTENANCE" > "Camera")

未命名.gif

 

Determine the result and the next action to take:

  • No, not overexposed>> Step 5

 

Step 2

Cover the machine with a blanket or cardboard to reduce the strength of the environmental light or turn off the environmental light directly. After that, check the camera on the panel again. 

 

Determine the result and the next action to take:

  • No, not overexposed>> Problem solved
    • Possible causes: The environmental light is too strong.

 

Step 3

Refer to the article below to clean the camera. Then, check the camera on the panel again. 
5-22 Camera preview screen is blurry

 

Determine the result and the next action to take:

  • No, not overexposed>> Step 5

 

Step 4

Use a marker to blacken the camera LED. After that, check the camera on the panel again. 

HEXA Beambox and Pro

 

beamo - Manual Foucs beamo - Auto Foucs

 

Determine the result and the next action to take:

  • No, not overexposed >> Problem solved
    • Possible causes: The camera LED board was too bright

 

Step 5

Reset to the factory. After that, check the camera on the panel again. 

5-30 Reset to Factory

 

Determine the result and the next action to take:

  • Yes, overexposed >> Contact customer support
    • Possible causes:
      • The camera module is faulty
      • The camera LED board is faulty
  • No, not overexposed >> Step 6

 

Step 6

Try the camera preview in Beam Studio and see if it is still overexposed.
11.gif

 

Determine the result and the next action to take:

  • No, not overexposed >> Problem solved
    • Possible causes: The machine system was malfunctioning

 

Step 7

Please download from this link and try different versions of Beam Studio.

  • Reinstall the existing version of Beam Studio
  • Update to the latest beta version of Beam Studio
  • Downgrade to the latest stable version of Beam Studio

 

Determine the result and the next action to take:

  • Yes, overexposed >> Contact customer support
    • Possible causes:
      • The camera module is faulty
      • The camera LED board is faulty
  • No, not overexposed >> Problem solved >> Please report the version of having the bug
    • Possible causes: The software has a bug

 

Contact Customer Service

  • Please follow the instructions in the link below to properly report an issue to your local reseller or FLUX support. [Contact Customer Service]
  • Make sure you've recorded a video or captured a bug report and screenshot in order for us to analyze the problem.

*The collected information, such as photos or videos showing your machine's problem in this article, will be necessary to be shared with the reseller or FLUX Support.

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