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5B-5 Camera Preview Screen is Blurry

FLUX Support Team
  • Updated

Description

When the camera preview becomes abnormal, it is usually caused by the camera lens being dirty.
Other less likely reasons are the improper connection of the cable or network issue between the machine and the software. Please refer to the following steps to troubleshoot. 


Step 1

Use alcohol to moisten a Q-tip and clean the lens.

  • After cleaning, continue to Step 2


Step 2

Enter "Control" mode and enable the camera to see if the image is clear.
(The image will update around 3secs/time)

Enable Camera Demonstration


Determine the result and the next action to take:

  • The image is clear >> Step 3


Step 2.1

Try replugging the camera cable and check the camera preview on the panel again.
Please refer to Ador - Door Cover Replacement (Skip Step 6 and Step 7).

 

Determine the result and the next action to take:

  • The image is clear >> Step 3
  • The image is not clear >> Hardware Issue: Camera module or camera cable >> Record a video of the issue >> Contact Customer Service

 

Step 3

Perform auto-focus and then use the camera preview on Beam Studio and see if the image is clear.

Screenshot 2023-11-28 at 4.47.06 PM.png

 

Determine the result and the next action to take:

  • The image in Beam Studio is clear >> Problem solved
  • The image in Beam Studio is not clear >> Step 4

 

Step 4

An unsuccessful firmware installation might cause the camera to be launched incorrectly.
Resetting to factory settings can eliminate the possibility of firmware issues effectively.

  • First, Reset the machine to the factory.
    (Main Page > Machine > Settings > Reset to Factory > Yes)
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  • After resetting to the factory, please refer to the page below to update the firmware。
    Ador - Firmware Update

  • After the above steps, perform a camera preview in Beam Studio again.


Determine the result and the next action to take:

  • The image in Beam Studio is clear >> Problem solved
  • The image in Beam Studio is not clear >> Step 5

 

Step 5

  • Uninstall the current Beam Studio on your computer completely.
  • Download the latest Beam Studio and install it. (Downloads)
  • After the installation, perform a camera preview in Beam Studio again.

Determine the result and the next action to take:

  • The image in Beam Studio is clear >> Problem solved
  • The image in Beam Studio is not clear >> Hardware Issue: Camera module or camera cable >> Record a video of the issue >> Contact Customer Service


Step 6 - Contact Customer Service

  • Please follow the instructions in the link below to properly report an issue to your local reseller or FLUX support. [Contact Customer Service]
  • Make sure you've recorded a video or captured a bug report and screenshot in order for us to analyze the problem.

*The collected information, such as photos or videos showing your machine's problem in this article, will be necessary to be shared with the reseller or FLUX Support.

 

#END

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