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5B-3 Camera Preview Speed is too Slow

FLUX Support Team
  • Updated

Description

When the preview speed is slow, there will be two possible reasons for that.
1. The internet quality is poor, and the machine and the software fail to make a connection.
2. The other reason is that the camera cable is not plugged properly or it is damaged.
Please follow the steps below to troubleshoot and collect information.


Step 1

  • Enter "Control" mode and enable the camera to see if there's an image and update.
    (The image will update around 3secs/time)

Working Example

 

Failure Example

 

Determine the result and the next action to take:

  • The panel has an image and it updates OK >> Step 3
  • The panel has an image but it doesn't update or it is laggy >> Step 1.1

 


Step 1.1

Refreshing the page of the touch screen may solve the system being crushed or having no response.
Touch the FLUX LOGO on the top-left corner of the screen. The screen will start loading. In less than one minute, it will then back to the main page and this indicates the rereshing is done.

10W_20W icon_1 (1).png

 

Determine the result and the next action to take:

  • The panel has an image and it updates OK >> Step 3
  • The panel has an image but it doesn't update or it is laggy >> Step 1.2


Step 1.2

An unsuccessful firmware installation might cause the camera to fail to be launched.
Resetting to factory settings can eliminate the possibility of firmware issues effectively.

  • First, Reset the machine to the factory.
    (Main Page > Machine > Settings > Reset to Factory > Yes)
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  • After resetting to the factory, please refer to the page below to update the firmware。
    Ador - Firmware Update

  • After the above steps, please enter "Control" and change the camera.


Determine the result and the next action to take:

  • The panel has an image and it updates OK >> Step 3
  • The panel has an image but it doesn't update or it is laggy>> Step 2
  • The panel has no image >> Step 2


Step 2

Try replugging the camera cable and check the camera preview on the panel again.
Please refer to Ador - Door Cover Replacement (Skip Step 6 and Step 7).

 

Determine the result and the next action to take:

  • The panel has an image and it updates OK >> Step 3
  • The panel has an image but it doesn't update or it is laggy >> Hardware Issue: Camera module or camera cable >> Record a video of the issue >> Contact Customer Service
  • The panel has no image >> >> Hardware Issue: Camera module or camera cable >> Record a video of the issue >> Contact Customer Service


Step 3

Try using other ways to connect the machine, and perform camera calibration again.
For the connecting methods, please refer to:

Determine the result and the next action to take:

  • The preview speed is normal  >> The original connection method is unstable.
  • The preview speed is still slow >> Step 4


Step 4

Use Beam Studio to test the connection quality.
Connection Quality > 70, Average Response Time < 100ms indicates a healthy connection.


Determine the result and the next action to take:

  • The connection is healthy, but the speed is still slow >> Step 5


Step 5

  • Uninstall the current Beam Studio on your computer completely.
  • Download the latest Beam Studio and install it. (Downloads)
  • After the installation, perform a camera preview in Beam Studio again.

Determine the result and the next action to take:

  • The preview speed is normal >> Problem solved


Step 6 - Contact Customer Service

  • Please follow the instructions in the link below to properly report an issue to your local reseller or FLUX support. [Contact Customer Service]
  • Make sure you've recorded a video or captured a bug report and screenshot in order for us to analyze the problem.

*The collected information, such as photos or videos showing your machine's problem in this article, will be necessary to be shared with the reseller or FLUX Support.


#END

 

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