V. Troubleshooting
- 5-1 Contacting Customer Service
- 5-2 Connection Issue Troubleshooting
- 5-3 Unable to Open Software Properly / Software Quits Unexpectedly
- 5-4 Other Software Error Codes
- 5-5 Material cannot be cut through
- 5-6 Camera Issues Troubleshooting (Camera Preview Timeout, Failed to Connect, Blank Photos)
- 5-7 Reset to Factory
- 5-8 Reflashing SD card (beamo)
- 5-9 Mirrors and lens are oxidized or broken
- 5-10 No Laser Beam Output
- 5-11 Focus probe of manual focusing is cracked
- 5-12 Minor electric shocks from chassis
- 5-13 Adjusting the focus
- 5-14 Camera preview screen stitching is inaccurate / Actual engraving position is different from camera preview position
- 5-15 Camera preview speed is too slow
- 5-16 Camera preview screen is blurry
- 5-17 Camera preview screen is overexposed
- 5-18 Language Setting
- 5-19 2023 Q3 Disk Space Issue (beamo)
- 5-20 beamo - Reflashing the EMMC Version RK board (without SD card)