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5-20 Machine Cannot Be Turned On

FLUX Support Team
  • Updated

Description

The reason the machine is not able to be turned on can be complex. It could be caused by a system failure, faulty screen, USB-C cable, RK board, power adaptor, mainboard, etc. 

Please follow the steps below to troubleshoot the issue.


Possible Causes

  1. The system fails (Re-update the firmware, reset to factory, or reflash the RK board)
  2. The power adaptor is down.
  3. The USB-C cable is having a problem.
  4. The cables are not properly plugged.
  5. The touch screen itself is broken. 
  6. The RK board is down. 
  7. The mainboard is down.

 

Tools

  1. 3mm Allen key (Optional)
  2. T8 Torx screwdriver (Optional)

mceclip14.jpg

 

Step 1

Check the emergency button if it is pressed and causing a booting issue.
(Make sure the button is NOT pressed.)

 

Determine your result and the next action to take:

  • The button is not pressed. >> Step 2
  • The button was pressed. The machine can be turned now. >> Problem Solved

 

Step 2

Please check if the green light on the adapter is solid ON or flashing when the power button is turned on.
(It should always stay solid ON.)

IMG20231025195857.jpg

 

Determine your result and the next action to take:

  • Yes, it is solid on. >> Step 3

 

Step 2.1

Unplug the power cable from the machine and then see if the green light is on.

 

Determine your result and the next action to take:
  • No, the green light is not on. >> Step 2.2

 

Step 2.2

Switch your domestic power socket and see if the green light is on.

 

Determine your result and the next action to take:

  • Yes, the green light is on. >> Step 2.3

 

Step 2.3

Plug the power cable back into the machine and see if the machine can be turned on.

 

Determine your result and the next action to take:

  • Yes, the machine can be turned on >> Problem solved
    • Possible Cause: The other power socket is down.
  • No, the machine cannot be turned on >> Step 3

 

Step 3

Check if the work area LED light is on.

Work area LED light is ON Work area LED light is OFF

 

Determine your result and the next action to take:

 

Step 4

Check if the screen's backlight is on.

The screen backlight is ON The screen backlight is OFF

 

Determine your result and the next action to take:

 

Step 4.1

*Note: This step is not easy. It has many complex actions with tools. If you are not confident with troubleshooting the issue, please skip this step and contact your local reseller directly.

 

Try to replug the cables by following the steps.

  • Refer to the article below to raise the upper part of the machine.
    In Step 10, the cables will be able to be reached, so you can stop there.
    Ador - Touch Screen Replacement

  • When you reach the cables on the RK board, replug them.
    (Please note that the USB-C cable with the marked side has to be facing out)

 

  • Go to the mainboard and replug the USB-C cable.
    (Please note that the USB-C cable with the marked side has to be facing out)

 

  • Restore the position of the machine's frame.
    Refer to Step 22 in the article for more details.

 

  • Check if the machine can be turned.

Determine your result and the next action to take:

  • The backlight is on, and the machine can be turned on >> Problem Solved
  • The backlight is on, but the machine can't be turned on >> Step 5
  • The backlight is not on. >> Contact Customer Service 
    • Possible Cause:
      1. The screen itself is faulty
      2. The USB-C cable is faulty
      3. The RK board is faulty

 

Step 5

Reflash the system and see if the machine can be turned on. Please refer to the link below.
5-8 Reflash the System / Reflash the RK board (Ador)

*Note: This step is not easy. It requires a Windows laptop or computer and complex actions. If you are not confident with troubleshooting the issue, please skip this step and contact your local reseller directly.

 

Determine your result and the next action to take:

  • Yes, the machine can be turned on >> Problem solved
    • Possible Cause: The system failed
  • No, the machine cannot be turned on >> Step 6

 

Step 6

Double-press the button and see if the machine can perform auto-focus.379816.gif

 

Determine your result and the next action to take:

  • Yes, the machine can perform auto-focus >> Contact Customer Service 
    • Possible Cause:
      1. The USB-C cable is faulty
      2. The RK board is faulty
  • No, the machine cannot perform auto-focus >> Contact Customer Service
    • Possible Cause:
      1. The mainboard is faulty
      2. The 38-pin cable is faulty
      3. The 30-pin cable is faulty
      4. The USB-C cable is faulty
      5. The RK board is faulty

 

Contact Customer Service

  • Please follow the instructions in the link below to properly report an issue to your local reseller or FLUX support. [Contact Customer Service]

*The collected information, such as photos or videos showing your machine's problem in this article, will need to be shared with the reseller or FLUX Support.

 

 

#END

 

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