5-2 Connection Issue Troubleshooting – FLUX Help Center

Description

There are many reasons for being unable to connect. It may be a hardware problem, such as a control board failure, or a software problem, such as compatibility issues, network settings, environment, etc.
This article will help you troubleshoot the Wi-Fi connection issue.

If you have only tried one connection method, please go to the link and try other methods to see if they work.
If you have tried all the connection methods and still can't connect successfully, please use the USB drive to send files to Ador while waiting for FLUX support.

Step 1

Check if the MAC address is displayed on the panel：

Yes >> Step 2 check Wi-Fi settings.

No >> Step 1.1 Reset to Factory.

Step 1.1

Reset to Factory and check the Mac address again. ezgif.com-video-to-gif (1).gif

Check if the MAC address is displayed on the panel：

Yes, and successfully connected >> Problem solved.

Yes, but unable to connect >> Step 2

No >> Hardware Issue >> Take a picture >> Contact Customer Service >> Try to connect through other methods.

Step 2

Check if the machine can connect to the network：

Yes, it has an IP address >> Proceed to Step 3 to confirm the IP prefix.

No, no IP address >> Step 2.1 Confirm the machine's DHCP settings.

Step 2.1

Set the connection settings to DHCP： Click the following on the machine panel,
『MACHINE ➞ Network ➞ Advanced Settings ➞ Wireless Network Advanced Settings ➞ TCP/IP Setting ➞Obtain IP Address from DHCP ➞ Apply』
After that, try to connect and see if the IP address is shown.
ezgif.com-video-to-gif (2).gif

Check if the machine can connect to the network：

Yes, it has an IP address >> Proceed to Step 3 to confirm the IP prefix.

No, no IP address >> Step 2.2 Check the Wi-Fi frequency settings.

Step 2.2

Check if the using Wi-Fi frequency is 2.4GHz (Ador currently does not support 5GHz).
If it's not 2.4GHz, the machine might not find the Wi-Fi name.
(Guide - getnexx.com)

After checking, proceed to Step 2.3 to confirm the Wi-Fi encryption type (WPA2).

Step 2.3

Confirm if the encryption type is "WPA2" or "No password needed." If not, you won’t be able to connect even if you see the Wi-Fi name and enter the password. You can set the encryption type on your computer and refer to your router's instructions for detailed settings. You can also search online.

After setting up, check if the machine can connect to the network：

Yes, the software can send jobs correctly >> Problem solved.

Yes, but the software cannot connect to the machine >> Proceed to Step 3 to confirm the IP prefix.

No >> Step 2.4 Use the mobile's hotspot.

Step 2.4

Use the mobile's hotspot, and ensure the frequency supports 2.4GHz.
Note: The machine and your computer must be connected to this hotspot to communicate.

For iOS, enable "Maximize Compatibility" in your personal hotspot settings.
(Guide - Apple Support Youtube)
For Android, adjust the “AP frequency” in your personal hotspot settings.
(Guide - Youtube Search)

Check if the machine can connect to the phone's hotspot：

Yes, the computer can also connect, and the software works fine. >> The machine is fine, check the original Wi-Fi source settings.

Yes, the computer can connect, but the software cannot. >> Proceed to Step 3 to confirm the IP prefix.

No >> Step 2.5 Change the phone hotspot's name and password.

Step 2.5

Change the phone hotspot's name and password.

If the hotspot name and password contain special characters or non-English or non-numeric characters, it may have a problem when the machine connection.
Change the Wi-Fi name to all English characters and the password to all numbers.

Recommended changes:
- Name: ABCDEFG
- Password: 12345678

Check both the machine and computer can connect to the phone's hotspot：

Yes, and the software works fine >> Problem solved.

Yes, but the software cannot connect to the machine. >> Proceed to Step 3 to confirm the IP prefix.

Computer can connect to phone's hotspot but machine. >> Unknown Issue >> Contact Customer Service >> Try to use other connection methods.

Both cannot connect to the phone's hotspot >> The hotspot and Wi-Fi source are abnormal.

Step 3

Check if the IP on the machine starts with 169.254.

Yes >> If the IP address starts with 169.254, it means that the network interface card did not obtain the IP address automatically. And usually this is because the router does not have DHCP service enabled or the DHCP service is malfunctioning. Please contact your internet service provider to turn the DHCP function on.

No >> Step 4 Manually enter the IP in Beam Studio.

Step 4

Manually enter the IP in Beam Studio to make a connection between the software and the machine.

Using the router, the software and machine connection are fine >> Problem solved.

Using the mobile's hotspot, the software and machine connection are fine >>
The machine is fine, but there is an issue with the Wi-Fi (Note whether the Wi-Fi name and password contain special characters).

Ether using the router or mobile's hotspot, the software and machine cannot connect >> Step 4.1 Test connection quality.

Step 4.1

Use Beam Studio to test the connection quality.
Connection Quality > 70, Average Response Time < 100ms indicates a healthy connection.

The connection is healthy, but the software still cannot connect to the machine. >> Unknown Issue >> Contact Customer Service >> Try to use other connection methods.

The connection quality is not healthy >> Check Wi-Fi signal strength and verify if your computer and machine are on the same network.

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