We are committed to providing you with efficient and effective support. To help us resolve your issues promptly, please include the following information when reporting an issue to FLUX support or your local reseller.
How to Report an Issue:
Please copy and paste the following text into your email or message content, then fill in the required details.
Name：
Telephone：
Email：
Address：
Purchasing platform/Proof of purchase：
(For non-FLUX official website purchasers, please provide a photo of the order details.)
Telephone：
Email：
Address：
Purchasing platform/Proof of purchase：
(For non-FLUX official website purchasers, please provide a photo of the order details.)
2. Software Information:
Operating system : (Windows / macOS / Linux)
Software version :
(- Windows: Menu > “Help” > “About Beam Studio.”
- macOS: Menu > “Beam Studio” > "About Beam Studio”.
- Browser: Chrome / Safari.)
(Supported devices for browser versions are those with either a viewport width or height over 1024 pixels.)
(- Windows: Menu > “Help” > “About Beam Studio.”
- macOS: Menu > “Beam Studio” > "About Beam Studio”.
- Browser: Chrome / Safari.)
(Supported devices for browser versions are those with either a viewport width or height over 1024 pixels.)
3. Machine Information:
Machine model: (HEXA/Beambox/beamo)
Firmware version： (Machine screen, “MACHINE” > Firmware Version.)
Laser tube usage hours： (Machine screen, “MACHINE” > Laser Tube Usage.)
Machine serial number： (Please provide a photo of the sticker on the back of the machine.)
4. Details of the problem:
Videos and photos：(Please provide the photos or videos that show your machine's problem or the ones that you are asked to take in a troubleshooting article.)
Description of problem: (Please give details of your machine's problem. What happened? How did it happen? When did it happen?)
Description of problem: (Please give details of your machine's problem. What happened? How did it happen? When did it happen?)
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Contact Methods:
-
For customers outside of the Taiwan region:
-
Contact your local reseller to get prompt support. (Where your machine was purchased.)
-
Contact your local reseller to get prompt support. (Where your machine was purchased.)
-
For customers in the Taiwan region, contact FLUX Support directly:
- Private message to Facebook fan page: https://www.facebook.com/flux3dp
- Email: support@flux3dp.com
- Submit a request: https://support.flux3dp.com/hc/en-us/requests/new?ticket_form_id=227207
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Example:
1. Personal information:
Name： Daniel Chen
Telephone：+886 123456789
Email：daniel@flux3dp.com
Address： No. 465, Section 6, Zhongxiao East Road, Nangang District, Taipei City 115010
Purchasing platform/Proof of purchase： Refer to the attachment.
Software version: 2.0.1 Beta >> Refer to the attachment.
3. Machine Information:
Machine model: beamo
Firmware version：4.0.24 >> Refer to the attachment.
Laser tube usage hours： 0.0 hour >> Refer to the attachment.
Machine serial number： FBM120002671 >> Refer to the attachment.
3. Machine Information:
Machine model: beamo
Firmware version：4.0.24 >> Refer to the attachment.
Laser tube usage hours： 0.0 hour >> Refer to the attachment.
Machine serial number： FBM120002671 >> Refer to the attachment.
4. Details of the problem:
Troubleshooting Records： Refer to the Video.
Description of problem:
My beamo has a homing issue. When I tried to go to Maintenance, it failed on homing and the #904 error popped up.
According to the instructions in the article, here are the tests I've done:
1. Reset to the factory and reset mainboard settings >> No improve
2. Update the firmware to the latest 4.0.24 >> No improve
3. Reflashed the SD card >> No improve
2. Update the firmware to the latest 4.0.24 >> No improve
3. Reflashed the SD card >> No improve
4. Switched DriverICs >> No improve?
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