5-4 Other Software Error Codes

Description:

There are many reasons why error codes pop up in Beam Studio. It may be that the hardware cannot connect, the network signal is poor, or the computer system is abnormal, etc.
Therefore, please follow the following steps to find your error code, or take a screenshot of the error code, generate a Bug Report, and forward it to customer service.

Step 1 - Find your error code page:

Please go to the page below to find your error code page and follow the instructions to troubleshoot.
Beam Studio - Troubleshooting
(The link above includes several pages, please use the button at the bottom to change pages.)

Based on your result, determine the next action to take：

Step 2 - Make a screenshot and capture a bug report:

• Try to duplicate the issue or make the error code pop up to screenshot the code.
• After the screenshot, dismiss the error window, and capture a bug report. 
  (Help >> Bug Report >> Save)
  Bug reports must be generated after the error occurs for the error to be logged.
• After that, please keep the screenshot and the report, then Contact Customer Service.

Example Video:

Step 3 - Save the .beam file:

This file will be closer to restoring your original settings. Please import the image file into Beam Studio, set the power and speed parameters as you did originally, then click on the "File" menu in the toolbar and select "Save As New File." The file format will then be .beam.

Step 4 - Contact Customer Service:

*The collected information, such as photos or videos showing your machine's problem in this article, will be necessary to be shared with the reseller or FLUX Support.

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