5-5 Bad Engraving or Cutting Result (Diode Laser)

Description

As the cause of a bad engraving or cutting result may vary, for example, a dirty lens, a bad module connection, incorrect parameter settings, module decay...etc.,

Please note that the issue might persist after following the steps below.
However, you are still able to collect useful information for the FLUX team to clarify the issue more effectively.

Step 0 - Use the checklist to follow up the steps and put the results on record

This list marks down all the tests you've done in the tutorial.
After the tests are done, please kindly save the list as a PDF document and send it to your reseller or FLUX team.

Click the link to have access to the checklist:
Bad Engraving or Cutting Result (10W/20W Diode Laser Module) - Checklist (Ador)

Step 1 - Check the indicator light of the power adapter 

Please check if the green light on the adapter is solid ON or flashing during machine stand-by and running a task.
(It should always stay solid ON.)

Determine your result and the next action to take:

Step 2 - Exclude the possibility of firmware issues

An unsuccessful firmware installation might cause the laser output to be unstable or no laser at all. Resetting to factory settings can eliminate the possibility of firmware issues effectively.

• First, reset to factory (Main Page > Machine > Settings > Reset to Factory > Yes)
  
  
  
• After factory reset, follow the steps in the link on How to update the machine firmware and ensure it is updated to the latest version.
  
  
• After the update, please run the same task again.

Determine your result and the next action to take:

Step 3 - Check the laser output

Please check whether the laser fires.
If you are not certain whether there is output, you can take a look at the material used in Step 2 and confirm if there are engraving/cutting marks, or change the material to paper for testing.

Determine your result and the next action to take:

Step 3.1 - Clean the internal lens and POGO Pin

Please refer to the link below for the correct way to clean the module.
Laser Module Cleaning (10W/20W Diode Laser Module)

Determine your result and the next action to take:

Step 3.2 - Re-install the module

Please refer to the following articles to re-install the module.

10W/20W Diode Laser Module	2W Infrared Laser Module	Printing Module

Determine your result and the next action to take:

Step 3.3 - Laser pulse test

Proceed directly into control mode for laser pulse testing. Insert a blank sheet, ensure precise focusing, securely close the door cover (Prior to laser pulse testing, please confirm that the door cover symbol displays "closed" ), and activate the laser pulse five times to assess the presence of any markings." (For users being stuck in the Start-up test, please skip the Start-up test - Guide)

Determine your result and the next action to take:

Step 4 - Check the correct way to focus and the distance

Step 4.1 - Check the settings on the software and the panel

• Make sure the parameters are set correctly in Beam Studio. (Example: 10w parameter)
  
  
  
• Make sure the settings are set correctly on the panel.
  
  
  
• After confirming the settings, run the same task again.
  
  

Determine your result and the next action to take:

Step 5 - Lower the speed of the exhaust fan

If the power supply to the machine is not stable and the fan speed is set at the highest speed, the laser output may become weak, or no laser will be emitted.
Please test by adjusting the fan speed to the lowest setting and then use the same file to work again.

Machine >> Settings >> Hardware Settings >> Ventilator Rotation Speed >> 10%

Determine your result and the next action to take:

Step 6 - Cutting test

In order to check if the laser module is in a healthy condition, please prepare a piece of 3mm wood/MDF and put it in the top-left corner.
Use the default setting in Beam Studio and run the task to see if it can be cut without any problems.

Determine your result and the next action to take:

Step 7 - Contact Customer Service

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