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#903 Bottom Open / Bottom Detection Problem

FLUX Support Team
  • Updated

Description

The bottom opened error usually occurs when the bottom cover is not closed properly, the magnet is missing, the sensor is dead, etc. Please follow the steps below to troubleshoot the issue.

Possible causes

  1. The system fails (Re-update the firmware or reflash SD card.)
  2. The magnet(s) is damaged or not strong enough.
  3. The sensor of the bottom cover is dead.
  4. The mainboard/MB/motherboard is malfunctioning.
  5. The LED board is dead.
  6. The extension base's control board is down.
  7. The RJ45 cable of the base is down.

Step 1

Update the Firmware to a stable version to first rule out the possibility of a firmware issue.

Please refer to the link below.
beamo II - Firmware Update Guide

Determine your result and the next action to take:

  • Yes, the machine is now working fine >> Problem solved.
  • No, the machine is still having issue >> Go to Step 2

Step 2

Check the icon of the bottom cover to see if it is closed or open in Control Mode.
Closed Opened
drawer close.003.jpeg drawer open.004.jpeg
 
Determine your result and the next action to take:
  • The icon is "OPEN" >> Step 3
  • The icon is "CLOSED" >> Record a video showing the issue >> Report to us
    • Possible cause:
      • Mainboard needs to be replaced

Step 3

Do you have the Extension Base Add-on installed to the machine?
Determine your result and the next action to take:
  • Yes, my machine is with the Extenion Base Add-on >> Step A4
  • No, my machine is NOT with Extension Base Add-on >> Step B4

Step A4 (With Extension Base)

Ensure the front and rear doors of the extension base are closed securely.
Determine your result and the next action to take:
  • Yes, the doors are closed properly, but the machine is still having the problem >> Step A5
  • No, the front or rear door CANNOT be closed properly >> Record a video showing the issue >> Report to us
    • Possible cause:
      • The base is damaged physically

Step A5

Unplug the RJ45 cable and plug it back in again. There will be two sides to be replugged. Please refer to the videos below for the locations.
Determine your result and the next action to take:
  • Yes, after replugging the cable, the mahcine is now working normally >> Problem Solved
  • No, after replugging, the machine is still having the issue >> Step A6

Step A6

  • Unplug the RJ45 cable from the LED board side.
    (Unplug only, do not plug in back, referring to video 0:00 to 0:21 )
  • Use two external magnets on the bottom cover sensors to see if the icon can be changed.
Determine your result and the next action to take:
  • Yes, the icon can be changed to close using magnets>> Record a video showing the issue >> Report to us
    • Possible cause:
      • The control board of the base is dead.
      • The RJ45 cable of the base is dead.
  • No, the icon cannot be changed using magnets >> Step A7

Step A7

  • Cut the cable ties that fix the sensor's cable.
    (If you don't know the cables are please see the video below for the location.)

  • Unplug the cables and replug them.

  • Check if the icon can be changed to close again using two magnets.

Determine your result and the next action to take:
  • Yes, the icon can be changed to close using magnets>> Record a video showing the issue >> Report to us
    • Possible cause:
      • The control board of the base is dead.
      • The RJ45 cable of the base is dead.
  • No, the icon cannot be changed using magnets >> Record a video showing the issue >> Report to us
    • Possible cause:
      • The bottom sensor(s) is down
      • The mainbaord of the machine is down
      • The LED board of the machine is down.

Step B4 (Without Extension Base)

Check the sensors' appearance and if they are loose.
The parts underneath the sensors are the internal magnets that used to trigger the sensors.
If you don't know the location of the sensors, please check this video.
 
Determine your result and the next action to take:
  • Yes, the sensors and internal magnets are tightened and in good conditions >> Step B5
  • No, the sensors and internal magnets are not all good  >> Record a video showing the issue >> Report to us
    • Possible cause:
      • The bottom sensor(s) is down
      • The magnet(s) is damaged

Step B5

Use two external magnets on the bottom cover sensors to see if the icon can be changed.
Determine your result and the next action to take:
  • Yes, the icon can be changed to close using magnets >> Step B5.1
  • No, the icon CANNOT be changed using magnets >> Step B6

Step B5.1

The sensors' position can be adjusted slightly.
Please try loosening the screws and moving the sensors to see if this solves the issue.
You can try these positions: middle, right, and left for both sensors. Random positions are also worth trying.
Left Middle Right
Determine your result and the next action to take:
  • Yes, the icon can be changed to close after the adjustment >> Problem Solved
  • No, the icon CANNOT be changed after the adjustment >> Record a video showing the issue >> Report to us
    • Possible cause:
      • The bottom plate or the frame of the machine may be damaged physically
      • The internal magnet(s) is has declined or been dagamged.

Step B6

  • Cut the cable ties that fix the sensor's cable.
    (If you don't know the cables are please see the video below for the location.)

  • Unplug the cables and replug them.

  • Check if the icon can be changed to close again using two magnets.

Determine your result and the next action to take:
  • Yes, the icon can be changed to close using magnets >> Step B7
  • No, the icon cannot be changed using magnets >> Record a video showing the issue >> Report to us
    • Possible cause:
      • The bottom sensor(s) is down
      • The mainbaord of the machine is down
      • The LED board of the machine is down.

Step B7

Remove the external magnets and check the icon of the bottom cover to see if it is closed or open in Control Mode.
Closed Opened
drawer close.003.jpeg drawer open.004.jpeg
 
Determine your result and the next action to take:
  • The icon is "CLOSED" and the machine works normally now >> Problem Solved.
  • The icon is "CLOSED", but the error still pops up >> Record a video showing the issue >> Report to us
    • Possible cause:
      • Mainboard needs to be replaced

Contact Customer Support

  • Please follow the instructions in the link below to properly report an issue to your local reseller or FLUX support. [Contact Customer Service]

*The collected information, such as photos or videos that show the problem of your machine in this article, will be necessary to be shared with the reseller or FLUX Support.

 
#END
 
 

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