5-11 Machine Start-up Test - No Engraving Result

Description:

Engraving issues can have various causes, such as poor module connection, module abnormalities, outdated firmware, etc.

Please note that the issue might persist after following the steps below.
However, you are still able to collect helpful information for the FLUX team to clarify the issue more effectively.

Step 1 - Check the indicator light of the power adapter

Please check if the green light on the adapter is solid ON or flashing during machine stand-by and running a task.

(It should always stay solid ON.)

Determine your result and the next action to take:

Step 2 - Check the module installation

1. Loosen the hand screw 『A』 on the module adapter 『B』. 
2. Aim the dot 『C』 on the laser module to the unlock icon 『D』 on the module adapter and insert it down to the lock icon. 
3. Fasten the hand screws 『A』 back to the module adapter. 

Determine your result and the next action to take:

Step 3 - Check the correct way to focus and the distance

• Move the laser head above the material. Then, click the focus button on the left side of the machine twice or long-press the "AF" button on the machine panel until the laser head starts moving. The focusing is complete when the laser head touches the material and moves upward. Ensure that the focus distance is correct before each engraving.

  a. Long-press the "AF" button on the machine panel:

  

  b. Double-click the focus button on the left side of the machine:
  

  
  
  

• Refer to the link to ensure the distance is correct: Focus Distance Adjustment (Ador)

Determine your result and the next action to take:

⚠︎ If the above steps do not resolve the issue, press 'OK' >> 'Yes' >> complete the connection settings, finish the start-up test, and then proceed with the following steps.

Step 4 - Exclude the possibility of firmware issues

An unsuccessful firmware installation might cause the laser output to be unstable or no laser at all. Resetting to factory settings can effectively eliminate the possibility of firmware issues.

1. First, reset to factory (Main Page > Machine > Settings > Reset to Factory > Yes)
   
   
   
2. After factory reset, follow the steps in the link on How to update the machine firmware and ensure it is updated to the latest version.
   
   
3. After the update, please rerun the same task.

Determine your result and the next action to take:

Step 5 - Check the laser output

Please check whether the laser fires.
If you are unsure whether there is output, you can look at the material used in Step 4 and confirm if there are engraving/cutting marks or change the material to paper for testing.

Determine your result and the next action to take:

Step 6 - Clean the internal lens and POGO Pin

Please refer to the link below for the correct way to clean the module.
Laser Module Cleaning (10W/20W Diode Laser Module)

Determine your result and the next action to take:

Step 7 - Laser pulse test

Proceed directly into control mode for laser pulse testing. Insert a blank sheet, ensure precise focusing, securely close the door cover (Before laser pulse testing, please confirm that the door cover symbol displays "closed" ), and activate the laser pulse five times to assess the presence of any markings."

Determine your result and the next action to take:

Step 8 - Lower the speed of the exhaust fan

If the power supply to the machine is not stable and the fan speed is set at the highest speed, the laser output may become weak, or no laser will be emitted.
Please test by adjusting the fan speed to the lowest setting and then use the same file to work again.

Machine >> Settings >> Hardware Settings >> Ventilator Rotation Speed >> 10%

Determine your result and the next action to take:

Step 9 - Cutting test

In order to check if the laser module is in a healthy condition, please prepare a piece of 3mm wood/MDF and put it in the top-left corner.
Use the default setting in Beam Studio and run the task to see if it can be cut without any problems.

Determine your result and the next action to take:

Step 10 - Contact Customer Service